Manager Shared Living Illawarra

**Manager Shared Living - Illawarra**:
**About Us**:
At Aruma, we believe in the power of diversity and inclusivity. Our mission is to defend human rights and create a world where every individual is treated with dignity and respect. We're committed to building a team that reflects the rich tapestry of humanity.

People love to work at Aruma because they get the satisfaction of knowing they are Supporting people to live a great life, the life they want, the life they choose. Aruma is BRAVE. That's what makes us a trailblazer, being part of our team means you need to meet our BRAVE behaviours (Bold, Respectful, Authentic, Value Teamwork, Excellent).

**About the role**:
Are you an authentic leader who leads people with heart? Are you an experienced professional or are you seeking a career launchpad? Do you believe in empowering people with disabilities in leading the life they want, the life they choose? Are you a human rights warrior who is driven by supporting people with disabilities to achieve their goals? If you answered yes, then we want YOU

The focus of this critical role is the effective financial and operational management of Shared Living services. They are expected to spend appropriate time across each service to ensure quality and excellence, safety and compliance, and the provision of person-centred active supports in a high-quality environment.

**Key Responsibilities**:

- Leads all aspects of service delivery to 8 to 10 customers, delivering person centred and high-quality supports against customer outcomes and in line with Aruma’s ways of working and values.
- Develops and maintains strong relationships with customers, their families, carers, advocates, and other stakeholders, responding promptly and appropriately to complaints/queries and ensuring responsive, confidential lines of communication.
- Uses strong customer relationships, in conjunction with industry/peer networks, to promote Aruma services, working with the Business Development team to capture potential new customers and/or develop new services.
- Co-ordinates multidisciplinary support team meetings and uses the Support Framework to ensure services realise optimised customer outcomes.
- Promotes a strong focus on individual customer rights, autonomy, and control. This includes actively participating in restrictive practice authorisation and review processes

**About You**:

- Person-centred approaches and customer focus is evident in all areas of daily interactions and practice. This includes considering customer outcomes in all decision-making processes, ensuring customers receive quality supports.
- BRAVE Values are evident in personal behaviours and leadership, shaping all employee’s intentions and interactions in support of Aruma’s vision and purpose.
- Staff are suitably qualified, skilled, and coached in a positive and responsive work environment that builds a capable and stable workforce within funding constraints.
- Staff encourage and celebrate customers’ and each other’s abilities and achievements within a positive culture. - The workplace is a safe environment with minimised risk exposure.
- Budget obligations are realised, with utilisation targets and customer vacancies managed effectively to meet organisational goals.
- Compliance with regulatory/legislative requirements (including safeguarding) is assured and quality services are provided effectively, efficiently, and sustainably.

**Benefits of working with Aruma**:

- Salary Packaging: Access to NFP salary packaging up to $15,900 for living expenses and additional $2,650 for meal and entertainment expenses each year tax free.
- Fitness Passport: Access to subsidised Gym membership
- Employee Assistance Program: Free confidential service including Money Assist, Legal Assist, Family Assist and Nutrition/Lifestyle Assist.
- Training: Opportunity for accredited training through our RTO
- Discounted Health Insurance: Access to a range of discounted health and wellness services through Bupa.
- Recognition & Rewards: Recognition for your hard work through BRAVE Reviews and our annual BRAVE Awards night
- Job Satisfaction: Through making a real difference in peoples’ lives within a values-driven organisation.