Product Specialist

**Work type**:
Max Term**Location**:
Brisbane**Job type**:
Digital & eCommerce**Applications close**:
**Product Specialist**:
Hello. We’re Virgin Australia. We’re the airline that’s always done things a little different. Our way. The Virgin way. We’re on a mission to make flying better than ‘nice’. And to do that, it takes a team of talented people who are passionate about customer experience, doing the right thing always, with a focus on safety - in the air, on the ground and in our workplaces. A team who values real diversity and inclusion, in a big brand with big ambitions.

**What You’ll Be Doing**:
We’re looking for a dynamic Product Specialist to join our Virgin Australia Business Flyer team. Virgin Australia Business Flyer is our business rewards program developed for the specific needs of the Small-to-Medium enterprise customer. Launched in April 2022, our member base has grown over 5x in just 2 years.

As a Product Specialist, you will help to define and deliver new product features and customer journey enhancements that deliver value to our members and contribute to a positive member experience across our Digital experience channels.

In this role, you’ll collaborate with internal and external stakeholders to create first-class experiences for our members by driving continuous improvement, helping to streamline processes, and ensuring flawless delivery. You will also provide vital product support to multidisciplinary service teams, helping us to shape the future of our customer experience strategy.

**You’ll be great in this role if**:

- You are a collaborative, results-driven team player who is empathetic, resourceful and always puts the customer first.
- You have a proven track record in delivering product features and customer journey enhancements that grow customer loyalty, attract more revenue, reduce costs and provide a positive customer experience.
- You have end-to-end product lifecycle experience, having developed and launched new products or features using Agile frameworks.
- You succeed in fast-paced, cross-functional Agile teams and build strong relationships which drive collaboration at all levels.
- You can champion change throughout organisational teams, assisting with the planning and communication of product releases which support effective product release and adoption.
- You work confidently with tools like Confluence, Jira and SharePoint.

**Desirable but not essential**:

- Experience in airline product management or fare distribution systems.
- Knowledge of loyalty product mechanics and frameworks.
- Familiarity with A/B testing and digital optimisation tools.
- Experience with Adobe enterprise products.

**What you’ll get from us**:
We’re committed to looking after you, with some of the best benefits and conditions in the industry - including (but not limited to):

- Heavily discounted air travel for you and your loved ones (including $1000 worth of travel credits per year)
- Flexible working arrangements (including work hours and work from home)
- Discounts on travel insurance, car hire, accommodation and experiences worldwide
- Discounted Virgin Australia Lounge membership
- Hospitality, retail, technology, beauty services and wellness discounts
- A comprehensive Employee Assistance Program, which offers confidential coaching and support from qualified professionals for all aspects of life - physical, mental, social and financial
- Dress for Your Day - enjoy the freedom to wear whatever is appropriate for the type of work you do and the day you have ahead of you

**When everyone is included, everyone wins**

**Ready to apply?**

We’re ready to hear from you.