Guest Services/reservations Agent

4 days ago

Mandurah, Australia Mandurah Luxury Accommodation Full time

We are looking for an _**experienced**_ Guest Services Agent to join our small existing team across two of our offices. Experience working in hotel reservations or similar is essential.

Applicants will work approximately 2-3 varying days per week (including weekends).

**Duties & Responsibilities (including but not limited to)**:

- Always greet guests in a friendly and professional manner
- Maintain a neat, clean and professional appearance at all times
- Engage each guest as a unique individual and listen attentively to their requests
- Answer the phone in a timely and professional manner
- Build and prepare daily reports
- Communicate with housekeeping and maintenance teams to ensure guests needs are met daily
- Responsible balancing of daily accounts
- Listen to guests complaints or concerns and resolve their issue in a timely manner
- **MUST be available weekends & Public holidays**

**Skills & Qualifications**:

- Articulately communicate both in the written and verbal
- Previous experience in front office position preferred
- Qualification in hospitality services preferred
- Computer skills essential
- Knowledge of RMS or other hotel PMS systems & travel agents preferred
- Exceptional interpersonal skills to enhance the service standards throughout the operation
- Time management skills are essential
- Ability to work effectively in an often fast paced environment by multi tasking
- MUST Show strong initiative to work independently but able to communicate effectively with all other team members when they come on shift
- It is also important to be able to self start and assess what jobs need to be done and take initiative during your shift.

**Job Types**: Part-time, Casual

Pay: $28.00 - $40.00 per hour

Expected hours: 15 - 30 per week

Schedule:

- Day shift
- Every weekend
- Monday to Friday
- Public holidays
- Weekend availability
- Weekends only

Supplemental pay types:

- Penalty rates

Application Question(s):

- Are you available to work most weekends & public holidays?
- Do you have previous hotel experience?

Work Authorisation:

- Australia (preferred)

Work Location: In person

  • Guest Services/reservations Agent

    1 week ago

    Mandurah, Australia Mandurah Luxury Accommodation Full time

    We are looking for an _**experienced**_ Guest Services Agent to join our small existing team across two of our offices. Experience working in hotel reservations or similar is essential. Applicants will work approximately 2-3 varying days per week (including weekends). **Duties & Responsibilities (including but not limited to)**: - Always greet guests in a...

  • Guest Service Coordinator

    6 days ago

    Mandurah, Australia Atlas People Full time

    Guest Services/Function Coordinator Are you ready for an adventure of a lifetime? Do you love travelling? Do you want to work in different locations across Australia and experience the diversity of its culture and nature? If you answered yes to these questions, then you might be the perfect fit for an ATLAS ADVENTURE! We are Atlas People, a leading...

  • Data Collection Agent

    6 days ago

    Mandurah, Australia Crossmark Full time

    Casual role working approx 6 hours per week with opportunity to flex up! - Flexible and autonomous role with plenty of support from a national team - Opportunity to represent Australia's largest retail data collection agency **About Retail Data Acquisition Services (RDAS)**: We are Australia's largest retail data collection agency. With a national team of...

  • Crowd Controller

    13 hours ago

    Mandurah, Australia EEVE Security Services Full time

    **EEVE Security Services** - as an established boutique security services provider with a long history of being a experienced, professional and proactive specialist Crowd Control Services provider is currently seeking professional customer service focused **Crowd Controllers **for at multiple Mandurah Premium CBD based Bars / Hotel Contracts While most think...

  • Service Advisor

    2 days ago

    Mandurah, Australia Eagers Automotive Full time

    Looking for a new challenge or to kick start your career? Join us today! - Work for a National Automotive Group with numerous opportunities! - Training and support provided! **About the role**: **Eagers Automotive (AHG)** have an exciting opportunity for a highly motivated and passionate individual to join us as a **Service Advisor** at **Southpoint Star...

  • Assistant Manager

    6 days ago

    Mandurah, Australia THE SEBEL Full time

    **Company Description** “Hospitality is a work of Heart”** at The Sebel Mandurah. Everything we do, we do to help our guests and our people feel welcome and feel valued to give them the best experience possible. The Sebel Mandurah is located less than an hours’ drive from Perth CBD and is located on the edge of Mandjar Bay. The hotel offers a variety...

  • Assistant Manager

    2 days ago

    Mandurah, Australia THE SEBEL Full time

    **Company Description** “Hospitality is a work of Heart”** at The Sebel Mandurah. Everything we do, we do to help our guests and our people feel welcome and feel valued to give them the best experience possible. The Sebel Mandurah is located less than an hours’ drive from Perth CBD and is located on the edge of Mandjar Bay. The hotel offers a variety...

  • Assistant Manager

    6 days ago

    Mandurah, Western Australia THE SEBEL Full time $60,000 - $80,000 per year

    Company Description"Hospitality is a work of Heart"at The Sebel Mandurah. Everything we do, we do to help our guests and our people feel welcome and feel valued to give them the best experience possible.The Sebel Mandurah is located less than an hours' drive from Perth CBD and is located on the edge of Mandjar Bay. The hotel offers a variety of 84 rooms and...

  • Assistant Manager

    6 days ago

    Mandurah, Western Australia The Sebel Full time $60,000 - $80,000 per year

    Company Description"Hospitality is a work of Heart" at The Sebel Mandurah. Everything we do, we do to help our guests and our people feel welcome and feel valued to give them the best experience possible.The Sebel Mandurah is located less than an hours' drive from Perth CBD and is located on the edge of Mandjar Bay. The hotel offers a variety of 84 rooms and...

  • Rooms Division Manager

    1 week ago

    Mandurah, Australia THE SEBEL Full time

    **Company Description** “Hospitality is a work of Heart” at The Sebel Mandurah.** Everything we do, we do to help our guests and our people feel welcome and valued — giving them the best experience possible. **ALL about us**: Overlooking the picturesque waters of Mandjar Bay with panoramic views and close to beaches, lakes and inlets, **The Sebel...