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Service Assistant

3 weeks ago

Adelaide Hills, Australia Duttons Full time

DUTTONS ADELAIDE HILLS - ISUZU UTE, VOLKSWAGEN, SUBARU, GWM HAVAL

Duttons is an award-winning 70+ year old family business that has built a substantial client base servicing the Adelaide Hills and the Murraylands.

Our 3 Dealerships provide solid foundations for our 9 franchises being Isuzu UTE, Volkswagen, Subaru, GWM Haval, Ford, Mazda, Nissan, Mitsubishi & Hyundai.

Duttons are seeking a self-motivated, experienced Service Assistant / Warranty Clerk to join our Adelaide Hills Service Department team based in Mount Barker. Adelaide Hills looks after Volkswagen, Subaru, Isuzu UTE and GWM Haval clients.

Reporting directly to the Fixed Operations Manager, this is a rare and highly professional and customer focused role based on best practice.

**What we are looking for**:

- Excellent time management skills
- Sound knowledge of process and procedure
- Strong communication skills
- Positive attitude
- Experience in customer service and/or automotive industry
- Current vehicle drivers licence with the ability to drive manual vehicles
- Ideally, you will have experience in dealing with the Titan system, administration and warranty issues.

**What the role entails**:

- All customer service enquiries
- Responsible for all warranty concerns
- Invoicing and liaising between the customer and the workshop
- Filing
- Customer follow up
- Rebooking vehicles when parts arrive

**What Duttons offer**:

- Ongoing development and mentoring
- A dedicated and fun working environment
- Remuneration commensurate with your track record and customer service experience
- Support of the Fixed Operations Manager to create a strong competitive advantage for Duttons
- Rare substantial, stable, long term career opportunity with a successful and progressive company. All new employees are required to undergo National Police and Medical Clearance.

When applying, please include cover letter, resume and referees.