Retail Manager

2 weeks ago

Carnes Hill, Australia Soul Origin Full time

**About Us**:
Soul Origin Carnes Hill is part of Australia’s leading fresh food café franchise, delivering high-quality, nutritious, and delicious meals, including sandwiches, salads, wraps, and coffee. We are committed to excellence in customer service and providing a welcoming environment for our community.

We are looking for a passionate and results-driven Retail Manager to lead our store operations and drive business success.

**Salary Range**: $70,000 - $80,000 per annum

**Role**: Full-time

**Location**: Carnes Hill, NSW

**Key Responsibilities**:

- Oversee store operations to ensure efficient food preparation, fast service, and high customer satisfaction in a high-volume, fast-paced environment.
- Manage inventory, stock levels, and supplier relationships, ensuring the availability of fresh, high-quality produce while minimizing waste and managing costs.
- Monitor and analyse sales performance, budgets, and financial reports, identifying trends and implementing strategies to improve profitability.
- Plan and execute local marketing strategies, promotions, and customer engagement initiatives in alignment with Soul Origin’s national campaigns to drive foot traffic and sales.
- Optimize the product mix based on customer demand, seasonal trends, and store performance to ensure the right balance of food and beverage offerings while maintaining consistency with Soul Origin’s franchise guidelines.
- Hire, train, and supervise staff, ensuring team members are well-equipped with skills in food handling, coffee preparation, customer service, and product knowledge.
- Oversee rostering and workforce planning, balancing labour costs with operational needs to ensure peak trading times are adequately staffed.
- Ensure compliance with food safety, hygiene, OH&S, and workplace regulations, maintaining high health and safety standards in line with Australian industry requirements.
- Handle customer inquiries, complaints, and feedback, implementing service improvements to enhance customer experience and loyalty.
- Liaise with Soul Origin’s head office for compliance updates, operational changes, and franchise standards implementation.

**Skills & Qualifications**:

- Minimum Diploma of Hospitality Management or related.
- Minimum of four years’ experience in a retail or hospitality management role.
- Understanding of the Australian retail and food industry.
- Strong knowledge of Australian food safety regulations and compliance standards.
- Strong leadership skills with the ability to motivate and manage a team.
- Excellent customer service and problem-solving abilities.
- Strong analytical and decision-making skills.

Please answer the following when applying:
1. Do you have Australian working rights?

2. Do you have a minimum of four years’ experience in a relevant field?

3. Do you hold a minimum of Diploma in Hospitality Management?

4. Do you have experience with Australian food safety regulations and compliance requirements?

5. Are you familiar with industry trends in Australian retail and food service businesses?

Pay: $70,000.00 - $80,000.00 per year

Schedule:

- 8 hour shift

Work Location: In person

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