Digital Content Specialist

3 days ago

Sydney, Australia IAG New Zealand Full time

Create impact as a **Digital Content Specialist**

Join the largest insurance group in Australia and New Zealand.

**YOUR ROLE**

This is a great opportunity to join our Customer and Product Communications team within Retail Insurance Australia (RIA). Your unique contribution is to translate technical insurance information into simple and accessible language that helps people interact with our digital channels to buy, renew, claim or learn more about our products and services.

You’ll be part of a cross functional team to deliver a program of work, to identify the concepts a customer needs to know, determine the best way to communicate those concepts, write copy, and secure approvals. The form of the content will depend on the program of work.

The Content Designer/Specialist role works closely with other capabilities such as brand, Search Engine Optimisation (SEO), User experience (UX), User Interface (UI), behavioural science, and others. You’ll both represent and be supported by your home team of 8+ content designers.

**ABOUT YOU**- Superior ability to write and edit clear, succinct, accessible content- Previous experience as a content designer working on product information, question sets, microcopy, help text and error messages- Experience with approval processes with legal or other approvers, refining the content as necessary, and documentation of approvals- Strong understanding of digital user experiences accessibility principles- Familiarity with SEO optimisation copy, Jira and Agile- Experience in cross-functional teams or working groups- Ability to prioritise and sequence work (with a PO) for best efficiency- Solid experience writing and planning digital content (mainly web and apps), comfortable explaining content design processes and rationale- Excellent stakeholder management- Strong data focus and experience with data-driven decision making

Applications close **Friday, 6 December 2024 at 23:59pm AEST.**

Joining **IAG**, you’ll have access to:
- Boosted superannuation with 13% as standard- Dedicated career growth programs, including the award-winning IAG Academy- A certified Family Inclusive WorkplaceTM- Work from home and many more flexibility options with myFlex- Discounts on every day and special occasion items- Energy transition opportunities to help us be net zero by 2050

**ABOUT US**

We’re part of the largest general insurance group in Australia and New Zealand. Together our family of brands turns the IAG purpose of making your world a safer place into action by helping, supporting ambitions and making insurance accessible.

We’re guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses and communities. Collaborating on Indigenous-led solutions that enable growth, develop resilience and create meaningful change, and support the leadership development of our Indigenous employees.

As part of IAG, you'll enjoy a world of opportunity, growth and stability and work in an environment that celebrates all viewpoints shaped by life experiences and cultures. Together we're passionate about social issues, climate change resilience, big tech and being an inclusive workplace.

Learn more about who IAG is here.

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