Cco Training Specialist

9 hours ago

North Ryde, Australia Demant Full time

Who is Audika?- #LI-TS1#LI-ON#audika_Australia- Audika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss. Worldwide the group employs more than 17,500 staff in more than 30 countries and distributes hearing healthcare and intelligent audio solutions to people in more than 130 countries.Our clinics provide hearing services to our valued clients. We strive to put hearing care on the health care agenda and to improve the quality of life of people living with hearing loss.**We are looking for sales and customer service superstar to be a Clinic Co-Ordinator If you are interested in helping our clients improve their hearing and quality of life, keep on reading This is the role for you.**
- The Role:
**With a greater understanding of our clients and industry you will ensure CCOs are taught exceptional service delivery and ensure **our Clinic Coordinators embed and adopt the ATRT operating model and Audika systems and processes. Accordingly, there will be a requirement to travel to clinics throughout the Division where and when required.- Responsibilities:
- Provide initial and ongoing coaching and training of new and existing Clinic Coordinators
- Provide support to clinic staff by responding to questions on all aspects of the CCO role and responsibilities and escalating as required.
- Provide insights and identify training opportunities to drive funnel metrics to the Divisional Sales and Operations Manager and National CCO Training Manager.
- Manage MyGovID set up as part of onboarding/offboarding for a new Clinic Coordinator
- Actively support coaching methodologies aimed at improving Clinic Coordinator engagement with ATRT, marketing campaigns and sales skills mastery
- Qualifications- Certificate IV in Training & Assessment highly desirable
- Higher School Certificate (HSC) or equivalent
- Minimum of 5 years experience in a customer service and administration/operations environment ideally within retail or health related industry
- Previous experience in administration using Microsoft Office Suite; specifically, Word, Excel, and Outlook
- Experience with customer relationship management (CRM) system
- Experience training/coaching desirable
- You will be successful in this role if you have:
- Display a full working knowledge of OneRetail processes.
- Demonstrate a full working knowledge of HSP requirements, processes and claiming system.
- Working knowledge of hearing care products, basic repairs, industry funding requirements
- Strong communication skills and adaptability
- Demonstrate a solid understanding of our operational process and procedure “All The Right Things.”
- Intermediate proficiency with Microsoft office suite
- Ability to deliver and develop adult learning training, both in group settings and one-on-one.
- Demonstrates flexibility and time management skills.

  • Clinical Specialist

    6 days ago

    North Ryde, Australia Johnson & Johnson Full time

    Clinical Specialist - NSW Trauma - NSW Territory - Great Place to Work® Certified - 2024 - Competitive salary package, flexible work practices, award winning benefits - Continuous training and development ABOUT THE COMPANY THE OPPORTUNITY An exciting opportunity has arisen for a dedicated and passionate Clinical Specialist for our NSW Trauma team with...

  • Specialist Admissions Officer

    1 week ago

    North Ryde, New South Wales, Australia Macquarie University Full time $80,000 - $120,000 per year

    PRIMARY DETAILSalary package: $$99,161 to $109,457 (HEW 6) plus 17% employer's superannuation contribution and annual leave loading.Full-time (35 hours per week), continuing roleBased at Macquarie University, Wallumattagal Campus, North RydeThe RoleThis is an exciting opportunity to contribute to the strategic delivery of admissions and play a key role in...

  • Admissions Officer Specialist

    2 days ago

    North Ryde, New South Wales, Australia Macquarie University Full time $80,000 - $120,000 per year

    Salary package: $99,161 to $109,457 (HEW 6) plus 17% employer's superannuation contribution and annual leave loading.Full-time (35 hours per week), continuing roleBased at Macquarie University, Wallumattagal Campus, North RydeThe RoleThis is an exciting opportunity to contribute to the strategic delivery of admissions and play a key role in shaping the...

  • Clinical Specialist II

    7 days ago

    North Ryde, New South Wales, Australia Johnson & Johnson MedTech Full time $80,000 - $120,000 per year

    At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to...

  • Product Specialist

    2 weeks ago

    North Ryde, New South Wales, Australia Johnson & Johnson MedTech Full time $80,000 - $120,000 per year

    At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to...

  • Service Specialist

    2 days ago

    North Ryde, Australia Aon Corporation Full time

    Posting Description: - Phenomenal chance to get your foot in the door for someone's first office role - Be part of an encouraging and social large team with training and learning - Receive various benefits at a global company, including work from home flexibility **Aon is in the business of better decisions** At Aon, we shape decisions for the better to...

  • Technical Services Specialist

    2 days ago

    North Ryde, Australia FMC Australasia Pty LTD Full time

    **TECHNICAL SERVICES SPECIALIST** At FMC, our employees are guided by our purpose: Innovation for Agriculture, Solutions for the Planet. We provide farmers innovative solutions that increase the productivity and resilience of their land. From our industry-leading pipeline to novel biologicals and precision technologies, we are passionate about the power of...

  • Technical Services Specialist

    10 hours ago

    North Ryde, Australia FMC Australasia Pty LTD Full time

    **TECHNICAL SERVICES SPECIALIST** At FMC, our employees are guided by our purpose: Innovation for Agriculture, Solutions for the Planet. We provide farmers innovative solutions that increase the productivity and resilience of their land. From our industry-leading pipeline to novel biologicals and precision technologies, we are passionate about the power of...

  • Technical Services Specialist

    1 week ago

    North Ryde, New South Wales, Australia FMC Corporation Full time $90,000 - $120,000 per year

    TECHNICAL EXTENSION SPECIALISTAt FMC, our employees are guided by our purpose: Innovation for Agriculture, Solutions for the Planet. We provide farmers innovative solutions that increase the productivity and resilience of their land. From our industry-leading pipeline to novel biologicals and precision technologies, we are passionate about the power of...

  • Product Specialist

    10 hours ago

    North Ryde, Australia Johnson & Johnson Full time

    **Job Function**: MedTech Sales **Job Sub Function**: Clinical Sales - Surgeons (Commission) **Job Category**: Professional **All Job Posting Locations**: North Ryde, New South Wales, Australia **About MedTech** Fuelled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more...