Mobile Return to Work Specialist

**Introduction**

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

**Overview**
- **Grow with GB Industry leader in offering career development opportunities**Monthly RDO & Flexible hybrid working arrangements (Work from Home & Office)**Something for everyone - range of staff benefits, discounts & wellbeing programs**

**About the Role**

As a Mobile Return to Work Specialist, you will work face-to-face with injured workers, Treating Health Practitioners and Employers to support recovery and return to work during and after a workplace injury. You will also engage with the broader GB claims team members including Case Managers and Early Intervention Specialists to provide holistic support, coaching and mentoring relating to effective claims management strategies supporting recovery, Injury Management and Return to Work.

Through your Early Intervention and collaboration expertise, you will deliver a person-centered management approach that is also customer centric focusing on achieving exceptional recovery, return to work and customer outcomes in line with best practice.

This role is a customer facing role, ideally servicing Injured Workers/Employers located across Melbourne's East/South-East and surrounds. This position offers great flexibility to work from home, mobile/in person, the office and on-site with your customers in a safe and sustainable manner.

**How you'll make an impact**

**Your responsibilities will include**:

- Primarily providing face-to-face and some virtual intervention supporting Recovery and Return to Work service’s to injured workers and clients, with the objective of driving and improving return to work outcomes
- Providing leadership in the form of coaching and mentoring to claims team members to influence positive and improved claims outcomes relating to recovery and Return to Work
- Utilizing Worker’s Compensation knowledge and skills in injury management in conjunction with exceptional stakeholder management skills to achieve optimal service and return to work outcomes
- Communicating strategically with all stakeholders. This includes upfront expectation setting and education regarding return to work obligations
- Facilitating stakeholder engagement including relevant workplace parties and treating health practitioners
- Providing exemplary client service
- Participating in claims review meetings as required

**About you** What we're looking for**:

- Tertiary qualification/Return to Work Certification in an appropriate discipline and/or experience in a similar role in the Work Cover industry is essential to your success
- Leadership skills and ability to coach, mentor, lead conversations and influence outcomes relating to claims management and Return to Work
- Thorough practical understanding and experience in effective management of Return to Work
- Knowledge relating to common injuries, treatment options and medical terminology
- Demonstrated ability to provide excellent customer service to a wide range of clients and stakeholders
- Valid driver’s license and access to personal vehicle

**What we can offer y**ou**:
Attractive remuneration packaging & flexible work arrangements including Work from Home
- Monthly RDO (Rostered Day Off) after completion of your probationary period
- Birthday Club - have a day off during your birthday month as a gift from GB- Paid Parental Leave & Reproductive Leave- Excellent working environment - our team at GB is renowned for it's dedicated and approachable people as well as its friendly, flexible and inclusive working environment which is built around great team support and rewarding opportunities;- Exciting career - as our Company grows, so do the opportunities for our people;- Opportunities for ongoing education and development through both external and internal programs delivered by our own claims training experts- Service recognition awards; and employee assistance program for yourself and immediate family members.- A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programs- Additional purchased leave, novated leases, and access to the Gallagher Rewards Program (including discounts/cash-back for hundreds of retailers)

**To Apply**

**If this sounds like an interesting opportunity to you - we want to connect**

**To be considered for this opportunity you must have right to live and work in Australia when applying.

Agency applicants will not be considered for this position.

Gallagher Bassett is an Equal Opportunity Employer