Site Service Supervisor

1 week ago

Rowville, Australia Stegbar Full time

**Stegbar** has a strong reputation in the industry for manufacturing high-quality products that enhance the environments in which we live. With our people's safety and development, our work environment's key priority is to provide a supportive, professional, welcoming environment for employees to develop to their full potential.

**About our Opportunity**

Reporting to the Customer Service Manager, the **Site Service Supervisor** plays a critical role in leading a team that delivers on our brand promise, ensuring the delivery of exceptional customer service, driving customer satisfaction and loyalty, and contributing to the overall success of the service department.

This role will oversee a small administrative team and a team of technicians on the road. As the manager, you will support, influence, and motivate the team and be accountable for the day-to-day supervision of service activities.

Key responsibilities include:

- Providing leadership, direction, and guidance to the service team
- Generating regular reports and analyses on service performance
- Monitoring team performance against KPI’s and SLA’s
- Managing customer escalations and troubleshooting solutions
- Collaborating with other departments, such as sales and operations
- Drive continuous process improvements to improve service performance

**About You**

You need to be approachable and have an open and transparent communication style whilst you balance competing priorities and demands in a high functioning environment. Your agile approach and ability to be pragmatic in providing quality customer service is a must, along with the capability of lateral thinking when resolving problems that arise.

You will have:

- Experience leading, building and developing high performing and engaged teams
- Experience preferably in a similar industry, multi-site, manufacturing custom orders to install
- Ability to multitask, manage time and prioritise in a fast-paced environment
- Proficient in MS Outlook, Word, Excel
- Aptitude to learn technical product and systems knowledge
- Self-awareness, emotional intelligence and resilience
- Ability to work between core business hours of 7.30 am - 4:00 pm

**About the Benefits**
- State-of-the-art manufacturing facility with on-site parking
- Generous discounts on our extensive range of products
- Ability to schedule leave every year over the Christmas period.
- Additional paid day’s leave on your birthday, even if it falls on the weekend
- Flare benefits program - salary packaging, discounts and premium perks
- Refer a friend and get rewarded with $$$ through our Employee Referral Program
- Opportunities to cross-train, enhance your skills and advance your career
- Employee Assistance Program access

**Your Next Steps**

We value diversity in the workplace and promote safety above all else. Pre-employment checks will be required as part of the final selection process and eligible applicants must have legal rights to work in Australia.

Agencies will only be engaged with if required. Please do not contact us or send applicants to us unless requested by the Talent Acquisition Team.

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