Relief Admin Officer

**About the Role**

An exciting full-time opportunity has arisen for an experienced and enthusiastic Administration Officer to join the Aegis Relief AO team. This challenging role will see you covering leave absences across all Aegis Facilities but primarily responsible for the Central metropolitan locations.

In this integral role you will:

- Provide a professional and friendly reception to our residents, families, visitors, and staff.
- Create and maintain fortnightly rosters for staff, that meet all service delivery requirements within the facility.
- Undertake essential administrative functions such as rostering, payroll preparation, billing, banking, and interacting with all staff.
- Perform general administrative duties such as filing, archiving and other duties as directed by the Facility Manager.
- Maintain Facility waitlist for accommodation and ensure that all enquiries are followed through in a timely manner to maximise occupancy.
- Assist the Facility Manager and other senior staff with tasks as required.

** About You**
- Flexible and adaptable with a like for variety and change
- Friendly, approachable, and helpful when dealing with internal and external customers.
- Proactive, solutions-focused professional.
- Demonstrated empathy for the aged.
- Highly organised with strong planning skills and the ability to manage numerous competing priorities and meet deadlines.
- Excellent customer service skills.
- Trusted member of the team, able to build rapport with all.
- Able to travel to allocated Facilities.

** Essential Requirements**

To be successful in this role, you will have:

- Exceptional ability to adapt to new environments quickly.
- Extensive knowledge of rostering practices and systems and strong problem-solving ability.
- Experience in front-facing administration/reception in a fast-paced, dynamic environment.
- Passion for delivering quality customer service and excellent relationship building skills.
- High levels of accuracy and data entry skills.
- Intermediate computer skills including Microsoft Office suite.
- Own transport - variable mileage reimbursement is paid, dependant on the Facility travelled to.
- Aged Care experience will be highly regarded.