Incident Notification Officer

**At the**NSW Department of Education**, we educate and inspire lifelong learners - from early childhood, through schooling to vocational education and training.**
- **Multiple Ongoing / Full-Time positions/Part-time can be considered**:

- **Located in Parramatta with flexible working arrangements available**:

- **Salary ranges from $97,027 - $107,059 p.a. plus super & leave loading**

**About the Opportunities**

We are excited to announce openings for multiple Incident Notification Officer roles - Clerk Grade 5/6, within our newly established Incident Notification and Emergency Response Unit in the Health Safety and Staff Wellbeing Directorate.

This is an exciting opportunity to join our growing team providing a crucial frontline function supporting schools and workplaces across NSW. As an Incident Notification Officer, you will play a vital role in providing expert advice at point of call to support schools and workplaces in managing and escalating incidents.

**About the role**

The Incident Notification Officer provides high-quality, timely support to enable the accurate and efficient notification of incidents and injuries across NSW schools and workplaces. Working in a fast-paced contact centre environment, the Incident Notification Officer will capture critical information, triage notifications, identify risk areas, and escalate serious incidents in line with operational and departmental policies and procedures.

Key accountabilities include:

- Providing exceptional customer service to accurately record incidents and injuries in accordance with departmental policies.
- Triaging incident notifications, determining appropriate escalation and support actions for serious incidents.
- Capturing accurate and detailed information at the point of contact to enable swift and informed responses.
- Building strong collaborative relationships with internal and external stakeholders to improve incident and emergency response procedures.
- Developing and maintaining up-to-date knowledge of departmental systems, policies, and relevant legislation.
- Actively participating in reviews of operational procedures and identifying opportunities for continuous improvement in service delivery.

For further information, please click here to view the role description

**About you**

To be successful in this role, you will:

- Have excellent time management, multitasking, and organisational skills to work effectively in a high-volume, fast-paced environment.
- Demonstrate outstanding communication and customer service skills, maintaining a positive, proactive attitude.
- Show attention to detail and a commitment to providing accurate, high-quality work under pressure.
- Build and maintain trusting, respectful relationships with a wide range of stakeholders.
- Be adaptable, forward-thinking, and capable of working independently and collaboratively within a team.
- Be motivated by making a meaningful contribution to the wellbeing and safety of school communities across NSW.

**Essential requirements of the role**
- Working with Children Check for paid employment
- Demonstrated understanding of and commitment to the value of public education.
- Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.

**Benefits**
- Flexible working arrangements
- 35 hour working week
- Competitive, salary sacrificing, employer’s contribution to superannuation and annual leave loading
- Flex Leave entitlements, generous holidays & leave conditions
- Opportunities for advancement and mobility across the Department to support your career growth

**How to apply**

If you are interested in joining the team, we want to hear from you

Please attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role.

**This is a child-related role.**As a condition of employment you will be required to provide a valid Working with Children Check (WWCC) Clearance number (for paid employment). Visit the website for more information.

**Closing date Wednesday, 21st of May at 11:59 pm.**

A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.