Aps 6 - Service Delivery Manager

2 weeks ago


Canberra, Australia Australian Government Full time

$88,175 - $100,724 (plus Super)
- Canberra - ACT

**The Role**
There is a Service Delivery Manager position available within the ERP Support Organisation (ESO) which supports the DDG to deliver ERP services to the Defence community.

Key responsibilities for this positions include:

- Ensures the delivery of reliable ICT services that meet customer and stakeholder expectations.
- Assists in identifying customer needs and managing service delivery in accordance with the agreed service level agreements.
- Coordinates the management of external service providers.
- Monitors service delivery including that identified actions to maintain or improve levels of service are implemented and escalates issues for resolution with the Deputy Director Service Delivery as needed.
- Seeks to continually and proactively improve service delivery and identifies required adjustments to the service level agreements for review by the Deputy Director Service Delivery.
- Engages with the ERP project to confirm that any products developed meet the service acceptance criteria to the required standard.
- Manages incidents, changes and problems focusing on reducing their impact.
- Builds and sustains effective relationships with team members and stakeholders.

**About our Team**
Enterprise Resource Planning (ERP) is a key enabler of the One Defence reform agenda. ERP will standardise and integrate critical functions needed to run the Department into a single SAP platform resulting in a major capability uplift for Defence. The Program will simplify and align processes and technology and implement a whole of Defence transformation across Groups and Services.
- Knowledge of the ITIL Service Management Lifecycle and enabling functions / processes, focusing on change, incident, problem, and availability management and continual service improvement.
- Knowledge of or qualified in ITIL and project management methodology.
- Ability to support leadership in analysing business impact.
- Ability to work with cross-functional teams and the flexibility to influence people at a variety of levels internally and externally.
- Ability to build strong person to person communication and relationship skills with ability to liaison with business functions.
- Knowledge of continuous improvement methods and techniques.



  • Canberra, Australia Australian Government Full time

    $91,702 - $104,753 + up to 15.4% Superannuation - Canberra - ACT, Laverton - VIC, Melbourne CBD - VIC, Sydney CBD - NSW **The Role** Within the ICT Service Delivery function an APS 6 ICT Service Manager is accountable under broad direction to perform and achieve complex ICT service provision work within an integrated workforce. They are accountable to...


  • Canberra, Australia Australian Government Full time

    $91,702 - $104,753 + up to 15.4% Superannuation - Brindabella Park - ACT **The Role** The Directorate of Transition Service Delivery within the Joint Transition Authority is seeking an experienced Learning and Development Officer to join our National Team. In this role you will be responsible for designing, developing and implementing engaging and...


  • Canberra, Australia Australian Government Department of Defence Full time

    $85,607 - $97,790 (plus Super) - Canberra - ACT, Laverton - VIC **The Role** The APS 6 ICT Service Manager position will be located at our Anzac Park West office in Canberra or our Laverton office in Melbourne as part of the ERP Support Organisation (ESO). The position works within the team responsible for the delivery of ICT sustainment services. This...

  • APS Level 6

    5 days ago


    Canberra, ACT, Australia Australian Department of Health Full time $98,336 - $110,937 per year

    APS Level 6 - Executive Assistant - Executive BranchAPS Level 6$98,336 to $110,937Canberra, ACTThe Executive Assistant has responsibility for providing comprehensive administrative support to a Deputy Secretary. You will be responsible for the delivery of timely, efficient, and effective high-level administration and executive support. You will manage...


  • Canberra, Australia Hudson Australia Full time

    . Our client is seeking an APS 6 generalist Project/Program Manager to work as part of a pivotal project role with a Cultural Institution. This is a 6 non-ongoing contract. Canberra location with flexible working conditions, including flexibility to work from home part of the week. Salary negotiable within the APS 6 salary band, commensurate with...


  • Canberra, Australia Hudson Australia Full time

    This pay rate is inclusive of mandatory 25% casual loading **The Role**: Hudson has partnered with a high-profile government department seeking multiple APS 6 Program Delivery Officers to join their team on the delivery of an important grants program. If you have experience in program/project management including procurement and grants administration,...


  • Canberra, Australia National Library of Australia Full time

    My Forms - My Tests - My Interviews - My Details **APS 6 - Bookshop Manager**: - Opportunity to work at one of Australia's leading cultural institutions - Manage the Library's high profile Bookshop and online shop The Library is seeking to fill a ongoing Bookshop Manager (APS 6) role in the Community Engagement Section of the Engagement Branch. As the...

  • Aps Level 6

    2 weeks ago


    Canberra, Australia Australian Government Therapeutic Goods Administration Full time

    APS Level 6 - $91,092 - $102,765 - Fairbairn, ACT Health Products Regulation Group's Prescription Medicines Authorisation Branch in Medicines Regulation Division is seeking to fill a Program Officer position at the APS6 level in Business Systems review and Reporting Section on an ongoing basis. We are looking for a motivated, engaged, high performing...


  • Canberra, Australia Australian Government Full time

    $91,702 - $104,753 (+ 10% BDCP) + up to 15.4% superannuation - Brindabella Park - ACT **The Role** GWEO HQ Contractor Workforce team are looking for a highly motivated Contract Management Officer with excellent interpersonal skills who enjoys working as part of a dedicated and dynamic team. In our organisation, this position will lead a team of APS 5...


  • Canberra, Australia Hudson Australia Full time

    Are you passionate about driving employee engagement and delivering impactful communication strategies? Our client, a federal government department, is seeking talented professionals to join their Corporate Communications team as APS 5 and APS 6 Public Affairs Officers. These roles offer the opportunity to make a difference by managing internal and corporate...