Team Leader, Advice and Education Service

About the Business Unit
The Office of the Public Advocate (OPA) is an independent statutory agency that works to safeguard the rights and interests of Victorians with disability, to strengthen their position in society, and to reduce their exploitation, abuse and neglect. OPA is a human rights organisation that promotes the diversity and inclusion of all people. OPA's vision is of a just and inclusive society that values and respects people from all walks of life and ages. OPA promotes a workplace culture where disability, and diversity of gender identities, sexualities, faiths, ethnicities, and abilities are respected. OPA values a range of experience in its employees, including professional, volunteer and lived experience.

About the Role
This position is part of the Advice & Education service, which includes the Advice Service and the Community Education program. This service sits within the Advice & Response Program.
The Advice Service responds to over 13,000 calls a year from family members and service providers on a range of issues relating to disability and advocacy. A small team of advice & education officers' staff this service, which operates Monday to Friday 9.00am - 5.00 pm
The Community Education program offers information sessions for both professional and community audiences on a range of topics including the role of OPA, guardianship and administration, enduring powers of attorney and medical treatment decision-making. This is a state-wide service, delivering over 100 sessions per year.

**Key responsibilities include**:

- Provide Operational Leadership for the Advice and Education Service at OPA and ensure the delivery of a high-quality services.
- Look at innovative ways in which technology can aid the process of call centre operations as well as maintaining existing information technology systems.
- Develop, implement and monitor strategic plans for the advice service and the community education program, including the identification and management of innovative projects.

About you
- Demonstrated experience running a Call Centre function.
- Demonstrated experience in relaying accurate advice and information to a wide range of stakeholders, including people involved in the services provided by OPA, families, carers, health and welfare professionals and other interested parties.
- Demonstrated experience in the leadership, guidance and mentoring of staff in a small team.
- Experience and understanding of issues relating to disability, mental health and aged care service sectors is highly desirable.
- Experience in the design, delivery and evaluation of education programs for professional or community audiences is desirable.

How to Apply

**FOR INTERNAL VPS EMPLOYEES**:
**IMPORTANT INFORMATION**:
The department is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees consistent with the department's obligations under the Occupational Health and Safety Act 2004 (Vic). Therefore, there is a requirement that all DJCS employees be fully vaccinated against COVID-19 in order to undertake duties outside of their homes.

At interview stage and prior to commencement of employment with the department, you will need to provide evidence that you are vaccinated against COVID-19 with three doses of a COVID-19 vaccine.

Upon commencement of employment with the department you will be required to provide evidence that you have an up-to-date vaccination status within the timelines specified by the department into the DJCS Service Portal. This includes evidence of three doses of a COVID-19 vaccine required by the department (from time to time).

**Acceptable evidence includes**:
COVID-19 digital certificate(available via your myGov account)

Your immunisation history statement (available via your myGov account)

Other documentation outside the above will not be accepted as evidence of having received your COVID-19 vaccine doses.