Team Leader, Advice and Education Service

1 week ago


Melbourne City Centre, Australia Department of Justice and Community Safety Full time

About the Business Unit
The Office of the Public Advocate (OPA) is an independent statutory agency that works to safeguard the rights and interests of Victorians with disability, to strengthen their position in society, and to reduce their exploitation, abuse and neglect. OPA is a human rights organisation that promotes the diversity and inclusion of all people. OPA's vision is of a just and inclusive society that values and respects people from all walks of life and ages. OPA promotes a workplace culture where disability, and diversity of gender identities, sexualities, faiths, ethnicities, and abilities are respected. OPA values a range of experience in its employees, including professional, volunteer and lived experience.

About the Role
This position is part of the Advice & Education service, which includes the Advice Service and the Community Education program. This service sits within the Advice & Response Program.
The Advice Service responds to over 13,000 calls a year from family members and service providers on a range of issues relating to disability and advocacy. A small team of advice & education officers' staff this service, which operates Monday to Friday 9.00am - 5.00 pm
The Community Education program offers information sessions for both professional and community audiences on a range of topics including the role of OPA, guardianship and administration, enduring powers of attorney and medical treatment decision-making. This is a state-wide service, delivering over 100 sessions per year.

**Key responsibilities include**:

- Provide Operational Leadership for the Advice and Education Service at OPA and ensure the delivery of a high-quality services.
- Look at innovative ways in which technology can aid the process of call centre operations as well as maintaining existing information technology systems.
- Develop, implement and monitor strategic plans for the advice service and the community education program, including the identification and management of innovative projects.

About you
- Demonstrated experience running a Call Centre function.
- Demonstrated experience in relaying accurate advice and information to a wide range of stakeholders, including people involved in the services provided by OPA, families, carers, health and welfare professionals and other interested parties.
- Demonstrated experience in the leadership, guidance and mentoring of staff in a small team.
- Experience and understanding of issues relating to disability, mental health and aged care service sectors is highly desirable.
- Experience in the design, delivery and evaluation of education programs for professional or community audiences is desirable.

How to Apply

**FOR INTERNAL VPS EMPLOYEES**:
**IMPORTANT INFORMATION**:
The department is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees consistent with the department's obligations under the Occupational Health and Safety Act 2004 (Vic). Therefore, there is a requirement that all DJCS employees be fully vaccinated against COVID-19 in order to undertake duties outside of their homes.

At interview stage and prior to commencement of employment with the department, you will need to provide evidence that you are vaccinated against COVID-19 with three doses of a COVID-19 vaccine.

Upon commencement of employment with the department you will be required to provide evidence that you have an up-to-date vaccination status within the timelines specified by the department into the DJCS Service Portal. This includes evidence of three doses of a COVID-19 vaccine required by the department (from time to time).

**Acceptable evidence includes**:
COVID-19 digital certificate(available via your myGov account)

Your immunisation history statement (available via your myGov account)

Other documentation outside the above will not be accepted as evidence of having received your COVID-19 vaccine doses.


  • Team Leader

    2 days ago


    Melbourne City Centre, Australia Department of Education Full time

    **Senior Program Advisor - Team Leader - Fixed Term/ Full Time** **About the Department** The department provides a wide range of learning and development support and services. The department provides policy leadership, plans for the future of education in Victoria and leads key cross-sector collaboration. The department plays an important system steward...

  • Team leader

    1 week ago


    Melbourne City Centre, Victoria, Australia Department of Education Full time $80,000 - $120,000 per year

    An exciting opportunity to join our team and play an important role in the Victorian Academy of Teaching and Leadership (Academy).At the Academy, we are passionate about meaningful and exciting work that has an impact on education and student outcomes. Our shared purpose is to create and offer evidence-informed professional learning programs, events and...


  • Melbourne City Centre, Australia Department of Education Full time

    **About the Department** A great education for every child and young person, so they can thrive now, and in the future, for a fairer, smarter, and more prosperous state. Enjoy a career that makes a difference by helping to shape the education experience for Victoria. **About the Division** The Security and Emergency Management Division's purpose is to...


  • Melbourne City Centre, Victoria, Australia Department of Education Full time $90,000 - $120,000 per year

    This is a fixed term position from 1 January to 30 June 2026.An exciting opportunity to join our team and play an important role in the Victorian Academy of Teaching and Leadership (Academy).At the Academy, we are passionate about meaningful and exciting work that has an impact on education and student outcomes. Our shared purpose is to create and offer...


  • Melbourne, Australia Cbus Full time

    Outbound Team Leader, Advice Services **About Cbus** Created by workers, for workers, Cbus Super is one of Australia's most successful Superannuation funds. For almost four decades we've proudly represented those who help shape Australia, hard-working individuals who deserve to make the most of their retirement, no matter the industry. As an award-winning...

  • Team Leader

    6 days ago


    Melbourne City Centre, Victoria, Australia Department of Justice and Community Safety Full time $97,955 - $111,142 per year

    Utilise your expertise to provide support and advice to the Prison Industry Administration Team.Ongoing, Full-Time opportunity to work with a high-performing and passionate team.VPS Grade 4: $97,955 - $111,142 plus superannuation.The Department of Justice and Community Safety is seeking a Team Leader - Industry Administration Team to provide a critical role...


  • Melbourne City Centre, Australia Department of Families, Fairness and Housing Full time

    THE ROLE This position will lead a small team preparing for implementation and delivering the Counselling and Psychological Care (CPC) components of Redress for Historical Institutional Abuse (Redress) and the National Redress Scheme for people who have experienced institutional child sexual abuse (the National Scheme). Working closely with people with lived...

  • Team Leader

    2 weeks ago


    Melbourne City Centre, Australia Department of Families, Fairness and Housing Full time

    **THE ROLE** The Team Leader is responsible for leading the team to meet legislative and operational activities surrounding the authorisation and approval of restrictive practices and systemic and individual clinical reviews for people with a disability as defined in the _Disability Act 2006_. **ACCOUNTABILITIES INCLUDE** - Lead a team in providing or...


  • Melbourne City Centre, Australia Department of Justice and Community Safety Full time

    Unique Opportunity to provide legal services to Government on constitutional and other public law matters, including Treaty - A diverse mix of litigation and advice work in a supportive team - Hybrid working from home/office environment - Ongoing; Full time - VPS 3 / 4 $76,817 - $107,905 plus superannuation per annum **About the VGSO** The Victorian...


  • Melbourne City Centre, Australia Parliament of Victoria Full time

    **Team Leader, Member Services** - Department of Parliamentary Services - Ongoing, full time role - PoV 5 - $106,534 - $128,897 base salary range - A new Parliamentary Officer Enterprise Agreement is being negotiated. It is anticipated that the salary range for this role will increase potentially to $109,730 to $132,764. **About the role** As the Team...