Administration / Concierge - Retirement Living

6 days ago

Albert Park, Australia Australian Unity Full time

**What’s on Offer**:
We value our Residential Communities teams and the wonderful work they do. Our employees enjoy an enviable range of benefits, including the following:

- Competitive hourly rates + Super
- Secure Part time role, 25 hours per week
- **Flex-Up** - work additional overtime hours as available and boost your income
- Enjoy additional yearly **Well-Being and Community** leave days
- **14 week paid parental leave**, with equal benefit for both parents **PLUS **our Bump to Baby program - an employee support service connecting you to a team of maternal health experts, midwives, and nurses
- **Employee Referral Program** - refer your friends and family members to join us and receive $500.00 per successful referral (Conditions apply)
- **Employee Assistance Program - **support and assistance for you and your partner at those times in life when you need it most
- A supported employee Learning program, including a **customised Induction** on joining us
- Attractive **employee discounts** on Australian Unity Banking products, Private Health and General Insurance

**The Role**

Come and join our team at **The Grace Albert Park Lake Retirement Community**, where we are leading the industry in driving our award winning ‘Better Together’ model. At The Grace Albert Park Lake Retirement Community we are proud of our culture; we are an embracing and supportive team, we welcome resident preferences and choice, we connect to engage our community of residents, families and care staff.

We are currently looking for an **Experienced customer service professional** who is passionate about providing excellent customer service, to join the friendly and supportive team. Our concierges are responsible for providing fantastic customer service to residents and visitors as well as completing Intermediate administration tasks.

**What you will be doing**
- Assisting our residents with queries they may have
- Ensure all public areas are always clean and tidy
- Assist with the upload and maintanence of resident's information in the client management database
- Ordering supplies such as staff uniform, stationary, laundry and housekeeping orders
- Logging and resolving any maintanence queries

**What we are looking for**
- **Extensive customer service experience (essential)**:

- **Experience assisting high end and VIP customers (essential)**:

- **Previous administrative experience (essential)**:

- **Proven experience using Microsoft Office suite (Excel, Word - essential)**:

- Experience using CANVA highly regarded
- Excellent communication skills with a passion to put customers first
- A flexible and team orientated approach
- Availability to work on a Part time basis between the hours of 7am to 8pm Weekdays, 9am - 5pm Weekends. (25 hours per week, some weekends required)

If you are a friendly and organised individual who enjoys fostering a warm and supportive team culture, whilst ensuring that our residents have an exceptional customer experience; we would like to hear from you

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