Donor Relations Specialist

**Donor Relations Specialist
- Sydney, NSW**

**Purpose of the Job**

**Essential Functions and Responsibilities**
- Utilize donor incoming calls to upsell for further contribution, donation and partnership.
- Manage existing constituent records and follow up all required updates.
- Maintain and update records in the Salesforce database by inputting accurate data.
- Record donor and sponsors' payments, update payment methods, resolve declined donations, etc.
- Perform all donor and sponsor customer services duties such as calling to resolve an issue, answering questions, sending out necessary information, etc.
- Develop new and creative ideas for taking Coptic Orphans' customer service to a new level.
- Perform other tasks as necessary.

**Knowledge and Skills**
- Bachelor's degree with 3 to 5 years of professional experience.
- Some fundraising or marketing experience.
- Excellent speaking/writing of English. Arabic.
- Detail-oriented and able to strategically implement production processes.
- Excellent organizational skills, detail oriented with excellent follow up skills and the ability to coordinate multiple tasks efficiently.
- Experience with database or contact management software such as Salesforce
- Excellent team work and communication skills.
- Persuasive, polished and articulate communicator; must be comfortable on the telephone with stakeholders.

**Travel Requirement**
- Must be available for travel throughout Australia