Mechanical Underground Field Service Technician

**At WesTrac, we’re made for more of what matters most. More family time with paid parental leave, flexible working arrangements, and purchased leave programmes will give you the work-life balance you’ve always wanted. More development opportunities with WesTrac's own in-house RTO (50737), access to your own guided learning platform, and a range of pathways to help you steer your career in the direction of your dreams More diversity, with over 4,000 team members with a tonne of differences, united by our passion for building a better tomorrow. We're Made for More as an industry leader and preferred employer.**

**About the role**

We currently have opportunities available for experienced and capable mechanical field service technicians to join our NSW-based underground coal field service department.

This role is responsible for supporting our expanding customer base of Caterpillar Longwall Equipment. This exciting opportunity will also provide exposure to the release of the next generation of Caterpillar longwall technology.

This role will see you support our NSW customer base in Narrabri, Tahmoor, and Appin. Travel will be required on an as-needed basis.

**Key Responsibilities**
- Provide maximum satisfaction to our customers by ensuring all inspections, maintenance, commissioning, and repairs are carried out to the highest possible standard.
- Monitor and review how Caterpillar equipment is being used and give all stakeholders the feedback they need to evaluate and improve performance.
- Deliver onsite technical assistance to provide appropriate solutions to customer issues.
- Training and mentoring of site personnel
- Maintain a high safety standard.
- Assist with audits, lifecycle, downtime, and performance analysis and reporting for preventative maintenance.

**Skills and Experience**
- Mechanical Trade Certificate—Australian Trade Recognized
- 6 months underground experience is required.
- demonstrated ability to develop and maintain effective relationships with key stakeholders.
- excellent communication skills (written, verbal, and interpersonal).
- Intermediate Microsoft Office skills
- due to the nature of the role, the ability to travel on short notice
- Willingness and ability to be on call or work overtime as required
- Demonstrated diagnostic skills and fault finding/root cause analysis skills
- Be able to read and interpret circuit diagrams and maintenance manuals.
- Have a strong focus on safety for yourself and other team members.
- Be flexible, reliable, and show initiative.

**Desirable**
- Sound knowledge of fluid power principles and calculations with the ability to interrupt hydraulic schematics
- Experience with troubleshooting hydraulic and mechanical breakdowns
- Knowledge of Caterpillar longwall equipment
- Knowledge and understanding of the lifecycle of a longwall
- experience in conducting or participating in risk assessments

**Why join WesTrac?**

As one of the world's leading Caterpillar dealers, WesTrac services a broad range of customers across NSW, ACT, and WA. Our ongoing success is attributed to the individuals that make up our teams, which is why we offer a competitive benefits package and pride ourselves on our safe, engaged, and customer-focused culture. As a WesTrac team member, you will receive:

- Competitive pay + opportunity for overtime
- Vehicle as a tool of trade + 35% allowances
- ability to purchase additional annual leave
- Salary Packaging and Novated Leases
- Discounted CAT Hand Tools
- Fitness passport for the whole family
- Income protection with 24/7 coverage
- 12 weeks of paid parental leave
- Online Learning Library to support your continued development
- Opportunities for progression with pathways to field services, sales, and leadership roles
- Dealership network with opportunities for short-term or permanent transfers

If you believe you have the skills and experience to succeed in this role, please submit your cover letter and resume for consideration via the link.

For further information regarding this role, please contact our recruitment team at 1300 797 028. Job number: 883809

Successful applicants will be required to complete a satisfactory national criminal history check as part of the recruitment process.
- At WesTrac, our primary focus is our people. As we look to the future, we’re focused on harnessing the best talent and providing them with the support they need to achieve success. WesTrac is a member of the Diversity Council of Australia, recognises the value of and strongly supports the principles of equal employment opportunities in the workplace, and is committed to continuing to build our workplace culture._