Customer Experience Expert

5 days ago

O'Connor, Australia O'Brien Glass Industries Limited Full time

Our Customer Service and Administration Team is the first point of contact to our AutoGlass customers.

Our O'Connor Service Centre are looking for an experienced Customer Service Expert with Administraion experience to start ASAP and be able to hit the ground running
- Monday - Friday 8.00am - 4.00pm
- May be required to work some Saturdays
- $28.64ph

**About the Role**:

- Face to Face customer service
- Greeting customers and visitors at reception with a positive, helpful attitude.
- Ensuring our customers have the best experience within the Branch
- Provide support to the manager and the running of daily operations
- Effectively keeping customers updated on delivery lead times
- Undertake repair inspections on vehicles
- Explore customer needs and educate on our full scope of services
- Issue invoices and raise job authorities as required
- Scheduling repair bookings
- Source suitable resolutions to customer concerns and follow up customer queries

**About You**:

- Professional communication and presentation skills
- Excellent and clear verbal and written communication skills
- ** MUST** have a current drivers licence
- Ability to resolve issues and create solutions for customers
- Support the Branch manager with administrative tasks
- Ability to work in fast paced workplace
- Excellent time management and prioritisation skills
- Intermediate to Advanced Microsoft Office skills

**Benefits**:

- Supportive and collaborative team environment
- Growth and development opportunities
- Competitive salary
- Reward and Recognition programs

As part of Belron®, the world's leading glass specialists operating in 35 countries, O'Brien® put our customer at the heart of everything that we do. We serve more than 300,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. We are a highly successful business, and we need talented people like you to keep us strong. We strive to create a work experience where you can be yourself, achieve great things and feel inspired. A workplace where you can be your best you.

O’Brien® is an equal opportunity employer. We celebrate diversity and are committed to create an inclusive environment for all employees. Our goal is to be a diverse workforce that is representative of the communities we serve. If you don’t quite meet all of the criteria, but feel like you could make a difference at O’Brien, get in touch.

  • Customer Experience Specialist

    5 days ago

    O'Connor, Australia O'Brien Glass Industries Limited Full time

    Our Customer Service and Administration Team is the first point of contact to our AutoGlass customers. Our O'Connor Service Centre are looking for an experienced Customer Service Expert with Administration experience to start ASAP and be able to hit the ground running! - Monday - Friday 8.00am - 4.00pm - May be required to work some Saturdays -...

  • Customer Experience Specialist

    2 weeks ago

    O'Connor, Australia O'Brien Glass Industries Limited Full time

    Our Customer Service and Administration Team is the first point of contact to our AutoGlass customers. The best thing about this role is that you will be supported by a team of experienced leaders who will provide guided training and coaching on the job, to set you up for success! Our O'Connor Branch are looking for an experienced Customer Service...

  • Team Member

    1 week ago

    O'Connor, Australia Officeworks Full time

    **Title**:Team Member - Casual**: - Location: O'Connor, Western Australia, AU**About us**: At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day. Fast paced. Innovative....

  • Trade Counter/delivery Driver

    2 weeks ago

    O'Connor, Australia Reece Group Full time

    Trade Counter/Delivery Driver - Oconnor **About Actrol** We keep things cool! We are Australia's leading supplier of plumbing and bathroom products with over 10 ,000 people located across 9 00 + branches globally. As part of the Reece group, Actrol is the home of all things refrigeration. Whether it’s a small fridge or walk-in unit, we help fridgies to...

  • Casual Sales Assistant

    17 hours ago

    O'Connor, Australia Petbarn Full time

    City Farmers has over 25 locations throughout Australia. Since 1991 we have been offering Australia expert advice to help people care for their pets. We pride ourselves on our know-how, our down-to-earth attitude and our willingness to pitch in. We have exciting career opportunities for people who get a kick out of helping others, and who love their...

  • Retail Sales Consultant

    18 hours ago

    O'Connor, Australia Winning Appliances Full time

    **Company Description** Winnings elevates the art of home design, offering a unique selection of kitchen, bathroom, laundry appliances and designer homewares that seamlessly blend form with function. Step into the home of Winnings, where unparalleled customer service meets the pinnacle of design elegance, transforming everyday spaces into captivating...

  • Customer Service Team Member

    5 days ago

    O'Connor Warehouse, Australia Bunnings Full time $40,000 - $60,000 per year

    Join us and experience Bunnings from the other side of the counterWhat's in it for you when you're part of our team:Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a fewFree standard OnePass membershipAccess to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work...

  • Concrete Polishing and Grinding Specialist

    5 days ago

    O'Connor, Australia The Pressure Cleaning Guys Full time

    **Expert required - Concrete grinding and polishing** - **ConGrind**_ is a new player in the game. This is an opportunity to start with a new business and enjoy the benefits of growth. You will be the lead operator on all grinding projects backed by a team of technicians with years of experience in surface restoration. We provide honed and polished finishes...

  • Automotive Glass Repairer Traineeship

    2 weeks ago

    O'Connor, Australia O'Brien Glass Industries Limited Full time

    An exciting opportunity to join our O'Connor Team. We are looking for hands on, customer experience champions! If you want to work in an awesome team environment, receive full training and a qualification, and love delivering a first-class customer experience, then we want to hear form you! **What you’ll be doing**: - Undergo the O’Brien Cert III in...

  • Retail Department Leader

    1 week ago

    O'Connor, Australia Officeworks Full time

    **Title**:Retail Department Leader**: - Location: O'Connor, Western Australia, AU **About us**: Bigger things happen at Officeworks! Our customers, our team and our community are our heart and soul and as a Retail Department Leader (Coordinator) at our O'Connor store, you will be leading from the front, delivering amazing customer experiences to our...