Retirement Living Manager

Competitive salary package/Not for profit salary sacrifice
- Great staff culture, supportive organisation
- Beautiful village in a convenient location

Join a supportive and friendly team working together to make a real difference not only for the people we care for, but also each other

Southern Cross Care QLD have an opportunity for an experienced Retirement Living Manager to lead our team at the beautiful Stretton Gardens Retirement Village in Drewvale.

**_What can Southern Cross Care Queensland offer you?_**
- Full time permanent key position
- Competitive salary + benefit of generous Not-for-Profit salary sacrifice options to take home more
- Beautiful and well cared for village in a convenient location
- Opportunity to join a supportive organisation
- Great staff culture
- Ongoing individualised training and mentoring programs
- Employee Assistance Program for employees and their families
- Purpose driven organisation making a real difference

**_About the role_**

Reporting to the Head of Retirement Living, as the Retirement Living Manager we are seeking a leader who would be ensuring the residents are independent and secure, and the village financial performance, maintenance of assets and sales and marketing are managed in accordance with Southern Cross Care Qld's requirements.

In this role your responsibilities would include:

- Ensuring the safety of the Village with fully functional emergency systems and procedures in place
- Acting as the village lead in the interaction with residents, residents’ committees and the local community engagement to support resident satisfaction
- Efficient, effective and confident handling of any incoming complaints
- Promotion and support of social and activities programs
- Contributing towards the strategic direction of the village including sale and marketing collaboration, asset management, maintaining excellent knowledge of community needs and market trends
- Managing the village administration and financials including reporting, budgeting, P&L, resident records
- Handling of ongoing and preventative maintenance, gardening coordination in accordance with schedules
- Managing, coaching and inspiring your close-knit team to allow them to reach their true potential and deliver the upmost in customer service to our residents
- Ensuring compliance with Workplace Health and Safety policies and procedures
- Developing and maintaining excellent working relationships with internal and external stakeholders including; residents and families, SCCQ Home Care, RAC and pastoral employees and contractors.

**_What will you bring to the role?_**
- Sales and marketing qualifications (desirable)
- Previous experience within a Retirement Living environment
- Strong understanding of the Retirement Villages Act and Residential Home Care Packages (desirable)
- Minimum 5 years management experience
- Ability to interact with our residents with respect, maturity and empathy
- Strong ability to lead, manage and support operational teams
- Proven experience in managing internal and external clients, contractors and consultants as required
- Demonstrated financial planning and budgeting experience
- Excellent communication, organization and time management skills
- Strong conflict resolution and negotiation skills

**_Who is Southern Cross Care Queensland?_**
- Southern Cross Care Queensland (SCCQ) is a Catholic not-for-profit organisation established by the Knights of the Southern Cross, more than 40 years ago. They saw a need to provide compassionate care and inclusive service to some of the most vulnerable, the ageing population, in the community._
- Since then, SCCQ has grown to employ over 1000 staff caring for and supporting more than 2000 people across 13 residential aged care homes, 5 retirement villages, 28 social houses, the National Disability and Insurance Scheme (NDIS) and home care services in metropolitan and rural Queensland._
- We are passionate about growing communities where best lives are lived, and serving the needs of our residents and clients with compassion and care is, as always, at the heart of what we do._
- At SCCQ, we are just as focused on creating a culture where every person matters. Our culture program, Known & Loved, is unique to Southern Cross Care Queensland, enabling staff to build genuine community connections with each other and those we serve._

**_How can you apply?_**
- Our Mission: Inspired by Catholic moral and social teachings which value and respect human life and the dignity of the individuals, we will provide a quality of care and accommodation to meet the needs of all who place their trust in us._