Member Services Consultant
1 week ago
Full time permanent role - CBD based - Collaberative and supportive environment **The Role** As a Member Service Consultant, you will be the primary point of contact for members, providing essential assistance in various banking needs. Your role will involve processing transactions, handling inquiries, and identifying opportunities to fulfil members' financial requirements. **Key Responsibilities**: - Embrace a "Member First" approach, promptly and courteously addressing member inquiries while maintaining a high level of professionalism. - Deliver accurate and up-to-date information to meet or exceed service expectations and build member confidence. - Resolve member complaints and inquiries, ensuring satisfaction and timely resolution. - Adhere to QBANK sales and service standards, ensuring consistent and professional interactions. - Follow appropriate policies and procedures for each member interaction, taking correct and timely actions. - Participate in training to maintain current knowledge of QBANK products, policies, and services. - Undertake cross-training for call centre procedures to support resource flexibility. - Provide exceptional service to members enquiring about membership and QBANK products, identifying opportunities for new services. - Promote self-service methods to members, such as ATM, Internet, and Phone Banking. - Handle teller duties, including transactions, cash handling, and maintaining accurate records. - Proactively identify and report potential risks, demonstrate a positive risk culture, and adhere to compliance obligations. - Collaborate with the team to achieve operational excellence and adhere to QBANK policies. **Qualifications and Experience**: - Minimum 12 months of experience in the Banking and Finance industry. - Tier 2 General Advice certification in General Insurance and Deposit Products or approved equivalent (support provided if needed). - Excellent customer service skills with prior experience in a service role. - Teamwork, collaboration, problem-solving, accuracy, and attention to detail. - Cash handling skills and ability to process transactions accurately. - Effective communication and interpersonal skills. **Why Join QBANK?** - Join a team dedicated to delivering exceptional member service. - Collaborative and supportive work environment. - Opportunities for professional growth and development.
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Member Engagement Consultant
5 days ago
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Member Engagement Consultant
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Member Engagement Consultant
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Member Engagement Consultant
2 weeks ago
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Member Engagement Consultant
5 days ago
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Member Engagement Consultant
1 day ago
Brisbane, Australia RACQ Full time**Member Engagement Consultant** **(** **Job Number**: **2200016X** **)** **Description** **Relief Member Engagement Consultant Capalaba** **About the role** We are seeking highly motivated, resilient, reliable, positive customer service professionals to join our Member Engagement retail team at RACQ Capalaba. As a Relief Member Engagement Consultant,...
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Member Consultant
1 day ago
Brisbane, Australia Defence Bank Full time**Introduction**: - Join a dynamic team at our Amberley branch - Seeking a customer service professional looking for their next big role - Be part of a different kind of banking and make a real difference to our members Defence Bank is a member-owned bank, we re-invest our profits into improving products and services for the benefit of our members who...
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Member Engagement Consultant
2 weeks ago
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Member Education Consultant
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Brisbane, Australia Commonwealth Superannuation Corporation (CSC) Full timePosted: 15/11/2024 Closing Date: 29/11/2024 **Job Type**: Permanent - Full Time Location: Brisbane Job Category: Insurance & Superannuation **About CSC** At CSC, we know that it takes all of us working together, united as one, to guide our customers towards their retirement dreams. We’re proud to wear the government crest, and proud to serve those...
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Member Engagement Consultant
3 days ago
Brisbane, Australia RACQ Full time**Member Engagement Consultant**(**Job Number**:25000015**)** **Description** RACQ is looking for a fun, energetic and customer service superstar to join our **Edward Street Brisbane City** relief team. No experience necessary - just a willingness to learn! We will provide a comprehensive and tailored training programme to set you up for success. As a...
