Delivery Coordinator

4 days ago

Lilydale, Australia Autoleague Full time

**About the Role**:
We are seeking a detail-oriented and customer-focused **Delivery Coordinator** to join our dynamic team at Lilydale City. This vital role ensures our customers enjoy a smooth and memorable experience when collecting their new or pre-owned vehicles.

**Key Responsibilities**:
**Customer Communication**:

- Schedule and confirm vehicle delivery appointments with customers.
- Ensure customers are informed throughout the delivery process, including payment confirmation and collection timelines.

**Payment and Compliance**:

- Verify that all payments are received and processed before the vehicle is handed over.
- Ensure all required paperwork is accurate, complete, and ready for collection.

**Coordination with Departments**:

- Work closely with the workshop and detailing departments to maintain a consistent workflow and ensure vehicles are prepared for on-time delivery.
- Collaborate with stock control to streamline vehicle availability and readiness.

**System Management**:

- Utilize **Autoplay** and **PMDS** to monitor salespersons’ appointments and delivery schedules.
- Update the DMS system to ensure accuracy and track the progress of each vehicle.

**Customer Experience**:

- Ensure every customer enjoys a seamless and positive experience during the delivery process.
- Conduct post-delivery follow-ups to confirm customer satisfaction and address any concerns.

**Administrative Support**:

- Assist with administrative tasks post-delivery, such as updating customer records and generating feedback reports.
- Support the admin team during periods of high workload or work overflow.

**Record Keeping and Reporting**:

- Maintain delivery records and provide insights to sales and management teams to enhance customer service.
- Ensure accurate documentation of customer feedback to improve dealership processes.

**What We’re Looking For**:

- Strong organizational and time-management skills.
- Excellent communication and interpersonal abilities.
- Experience working with dealership management systems such as **Autoplay** and **PMDS** (preferred).
- A proactive, customer-first mindset with a commitment to exceptional service.
- Ability to work collaboratively across departments and handle multiple priorities.

**What We Offer**:

- Competitive salary with on-target earnings of $65,000+ per year.
- A supportive and inclusive team environment.
- Opportunities for professional growth within our dealership network.

**Join Us**:

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