IT Service Desk Technician

3 days ago

Burwood, Australia Penfold Motor Group Full time

**Employee Assistance Program offering comprehensive health and well being support**:

- ** Great working environment in a highly successful national team**:

- ** Plenty of growth and opportunity for the right person**

**The Penfold Motor Group**, part of Peter Warren Automotive Holdings, is a very proudly Australian owned business with multiple franchises including Audi, Mazda, Volkswagen, Hyundai, Suzuki and Isuzu Ute. Our company of 300+ valued employees across various sites is built on a solid foundation of extensive market knowledge, superior customer service and industry-leading expertise, and our people are genuinely considered one of our premium assets.

We are currently progressing through a substantial evolution in both IT infrastructure and business growth. We are currently seeking a motivated **IT Service Desk Technician** to join our **National IT Team** This role will be based in Burwood, VIC.

**The role will involve the following**:

- Perform the primary role of IT phone support by ensuring all inbound calls are answered and logged in a timely manner
- Resolve known errors and defined issues or distribute to relevant technician / administrator for resolution, where required
- Preparation and setup of equipment (PC / Laptops) as well as establishment on site
- Communicate with relevant stakeholders on progress of requests
- Maintain an IT asset register with changes to stock
- Maintain records of staff details as a change request is submitted, ensuring all relevant systems have been updated
- Provide onsite support, if required
- Ensure resolution SLA’s are maintained
- Assist IT team where required

**About you**:

- Foundation IT qualifications from tertiary institution preferred but not essential
- Intermediate certification in Microsoft suites
- 1-2 years working in a customer service environment
- High degree of accuracy and data management skills
- Exemplary telephony and written communication skills
- The ability to work effectively in a team environment

**The benefits of working for us**:

- Commitment to development and mentoring from your team
- Access discounted rates on Bupa Private Health Insurance, prioritizing your well-being
- Exclusive discounts on vehicles, parts and servicing
- Benefit from our Employee Assistance Program (EAP), providing support and resources during challenging times
- Lifestyle discounts, including Gym memberships and retail discounts
- Paid parental leave to support you and your family

  • Service Desk Lead

    2 weeks ago

    Burwood, Australia Logicalis Australia Full time

    We are a seeking a "Service Desk Lead" for on our client in Emergency services located in Melbourne. They use one of a kind communication services to manage the provision of advanced, operational communications for State level emergency services. As Service Desk Lead you will responsible for managing daily operations of the Service Desk, managing the Service...

  • Service Desk Officer

    2 weeks ago

    Burwood, Australia Logicalis Australia Full time

    We are a seeking a customer service orientated "Service Desk Officer" for on our client in Emergency services located in Melbourne. They use one of a kind communication services to manage the provision of advanced, operational communications for State level emergency services. As Service Desk Officer you will provide technical support to users in an...

  • Front Desk Receptionist

    2 weeks ago

    Burwood, Australia Ideal Teams Full time

    Responsible for greeting practice members, answering phones and making appointments, accepting payments, ensuring compliance with front desk policies, and interacting with the treatment team. **What you will do** Our Practice is offering an opportunity to showcase your customer service and organizational skills as a part-time Front Desk Receptionist in our...

  • Front Desk Receptionist

    5 days ago

    Burwood, Australia Chiro Match Makers Full time

    Responsible for greeting practice members, answering phones and making appointments, accepting payments, ensuring compliance with front desk policies, and interacting with the treatment team. **What you will do** Our Practice is offering an opportunity to showcase your customer service and organizational skills as a part-time Front Desk Receptionist in our...

  • Library Technician

    2 days ago

    Burwood, Australia Presbyterian Ladies' College Full time

    **Seeking a qualified Library Technician to join our friendly Library Team** - **Leading independent girls school in Melbourne’s east** - **Term-time only role, supporting work-life balance** PLC is a leading ELC to Year 12 Christian independent day and boarding school with a focus on the development of the whole person that includes an outstanding...

  • Pharmacy Technician

    1 day ago

    Burwood, Australia St John of God Health Care Full time

    **Welcome to St John of God Health Care** - St John of God Health Care is one of the largest private providers of health care services in Australia, employing more than 16 ,000 employees (caregivers). We operate 27 hospitals and services comprising more than 3,500 hospital beds, including home nursing, disability services and social outreach programs. - With...

  • Sound Technician

    3 days ago

    Burwood, Australia Presbyterian Ladies' College Full time

    **Join a leading independent school marking its 150th in 2025**: - **Full-time, ongoing opportunity**: - **Work with state-of-the-art AV and sound equipment** PLC is a leading ELC to Year 12 Christian independent day and boarding school with a focus on the development of the whole person that includes an outstanding academic tradition, an international...

  • Field Service Engineer

    2 weeks ago

    Burwood, Victoria, Australia Headland Technology Full time $90,000 - $120,000 per year

    Field Service TechnicianAbout the roleWe are seeking a Service Technician with experience in a diverse range of manufacturing machinery to join a strong and highly-skilled engineering team in our Burwood location.Ideally, the right candidate will be a factory trained technician within key technologies such as waterjet, vertical storage systems, and automated...

  • IT Service Engineer

    7 days ago

    Burwood NSW, Australia MLC School Full time $86,000 - $86,900 per year

    IT Service EngineerFull Time (1.0 FTE), PermanentSalary: $86,700 + SuperannuationStart Date: ASAP​MLC School is seeking a collaborative and skilled IT Service Engineer to join our vibrant learning community on a permanent basis. This is an opportunity to provide technical advice and end-user support to staff and students through the Service Desk. This role...

  • Library Assistant

    7 days ago

    Burwood, Australia MLC School Full time

    **Term time only - 38 weeks per annum** **Type: Permanent, ongoing** **Closing Date: 12 February** 2025** MLC School is looking for an experienced **Library Assistant** who will assist the Junior School Teacher Librarian and the Library Technicians in the Senior School. **About MLC School** Founded in 1886, MLC School is an independent, non-selective...