IT Service Desk Technician

2 weeks ago

Burwood, Australia Penfold Motor Group Full time

**Employee Assistance Program offering comprehensive health and well being support**:

- ** Great working environment in a highly successful national team**:

- ** Plenty of growth and opportunity for the right person**

**The Penfold Motor Group**, part of Peter Warren Automotive Holdings, is a very proudly Australian owned business with multiple franchises including Audi, Mazda, Volkswagen, Hyundai, Suzuki and Isuzu Ute. Our company of 300+ valued employees across various sites is built on a solid foundation of extensive market knowledge, superior customer service and industry-leading expertise, and our people are genuinely considered one of our premium assets.

We are currently progressing through a substantial evolution in both IT infrastructure and business growth. We are currently seeking a motivated **IT Service Desk Technician** to join our **National IT Team** This role will be based in Burwood, VIC.

**The role will involve the following**:

- Perform the primary role of IT phone support by ensuring all inbound calls are answered and logged in a timely manner
- Resolve known errors and defined issues or distribute to relevant technician / administrator for resolution, where required
- Preparation and setup of equipment (PC / Laptops) as well as establishment on site
- Communicate with relevant stakeholders on progress of requests
- Maintain an IT asset register with changes to stock
- Maintain records of staff details as a change request is submitted, ensuring all relevant systems have been updated
- Provide onsite support, if required
- Ensure resolution SLA’s are maintained
- Assist IT team where required

**About you**:

- Foundation IT qualifications from tertiary institution preferred but not essential
- Intermediate certification in Microsoft suites
- 1-2 years working in a customer service environment
- High degree of accuracy and data management skills
- Exemplary telephony and written communication skills
- The ability to work effectively in a team environment

**The benefits of working for us**:

- Commitment to development and mentoring from your team
- Access discounted rates on Bupa Private Health Insurance, prioritizing your well-being
- Exclusive discounts on vehicles, parts and servicing
- Benefit from our Employee Assistance Program (EAP), providing support and resources during challenging times
- Lifestyle discounts, including Gym memberships and retail discounts
- Paid parental leave to support you and your family

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