Super Host

Posted: 04/11/2024

Closing Date: 29/11/2024

Job Type: Permanent - Full Time

Location: Sydney Metropolitan

Job Category: Front Office

**We are Veriu Group (pronounced 'Very You')**

Our brands come from humble beginnings and a passion for connecting travellers to the local authenticity of a location. We aim to bring people together in new ways, to create lifelong travel memories that can’t be found in a guidebook, and to help people discover the true experience of a place.

Through our brands Punthill Apartment Hotels and Veriu Hotels & Suites, we operate 25 hotels across Australia and have over 35 years of brand history. Our ambitious plan to operate 80 hotels by 2030 becomes closer this year with numerous new hotel openings across the country, and this means we’re well on our way to achieving our mission of becoming the largest Australian-owned apartment hotel operator.

Our people are incredible because they're empowered to be themselves. We're not about hierarchy or rigid structure. Instead, we create an environment where people can make decisions, feel supported and access unlimited opportunities for growth. Our values of Relationship-Focused, Integrity, Personal Growth & Ownership Mindset guide our actions and decisions, and are what our diverse culture is all about.

Now is the perfect time for like-minded people to join our expansion journey. If you’re looking for a meaningful role that can make a serious impact, within a culture that allows you to be truly you - you’ve found us and we can’t wait to hear from you

**Welcome to Veriu Central**

Welcome to Veriu Central, accommodation in Sydney where old-world style meets modern beginnings. Embracing our unrivalled location, we’ve uncovered the eccentric character of Wentworth House to create much more than just a hotel. Surrounded by eclectic cafes, emerging designers and newfound art houses, our central Sydney hotel places you right in the cultural heart of the city. A place you can explore Sydney as it steps proudly into a new and diverse era.
- 112 keys.
- Close to public transport and surrounded with unlimited dining options
- Lobby Bar with 24 hour reception

**Responsibilities**

Reporting to the Hotel Manager, you’ll be part of a small team of genuine people, looking to create lasting memories and exceptional experiences for each and every guest. No day will be the same, but each day you’ll strive to:

- Oversee the front office inc. complaint escalation and problem-solving, team management and training, rostering & timesheet approvals
- Ensure the front office provides a high level of guest services to guests at check-in, check-out, and during stay
- Create new ways to leave guests with a lasting memorable experience
- Use your inquisitive nature to identify new sales leads, encouraging the team to do the same
- Manage emergency situations in a safe and professional matter
- Build strong and authentic relationships with your teammates and our guests
- Provide assistance in managing events/functions of the hotel
- Provide support and assistance to the Hotel Manager in higher-level hotel management and admin tasks, in order to prepare yourself for a future Hotel Manager role

**Benefits**

You'll be someone looking for a long-term career with a growing, Australian-owned hotel group. Access:

- National career growth opportunities
- Accelerated development in a variety of hotel management or corporate areas
- Comprehensive onboarding & ongoing support
- The chance to join our Fast-Track Hotel Management Development program
- Genuine flexibility and job security
- High performing culture that values relationships & individuality, where our leadership know you by name
- Generous referral bonuses when you refer your friends to work with us (up to $1000)
- Discounts on accommodation across our network
- Discounts on private health insurance
- Access to our Employee Assistance Program

**Desired Skills and Experience**:
**About You**

We work in a fast-paced environment where no day is the same, so we’re looking for people who are adaptable, enjoy variety and operate with an ownership mindset.

The successful person must have:

- Approved Australian working rights (Australian Citizenship, Permanent Residency or a Visa with approved working rights)
- First Aid Certificate (or be able to obtain before starting)
- Responsible Service of Alcohol Certificate (or be able to obtain before starting)
- Flexibility to work at variety of shifts throughout the week, including public holidays on rotation with other team members (although no overnight shifts required)
- Demonstrated experience leading a team with kindness in order to achieve outcomes
- Demonstrated ability to problem solve and manage escalated compaints with appropriate resolutions
- High standards of attention to detail and communication skills (written & verbal)
- Experience in a customer service role