Payroll Production Team Lead

**Clerk Grade: DCS Clerk Grade - 7/8**

**Salary Range: $113,574 - $125,720 plus superannuation and leave loading**

**Employment Type: Full-Time, Temporary up to July 2026**

**Application Closing: Thursday, 16 October 2025 at 9:59 AM**

**About Us**

Department of Customer Service (DCS) transforms the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make Government work better. DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.

**About the team**
Government Shared Services (GSS) is a new division in DCS that is leading the way in streamlining processes and transactional shared services to allow our people to better focus on their customers and delivering their services.

We are developing and delivering a roadmap to leverage technology, streamline processes, replace legacy systems and deliver a consistent experience to more than 100+ agencies across 8 NSW Government Departments.

Join our team for a fantastic culture with dynamic collaboration and genuine long-term career support. We offer flexibility in work arrangements, diverse and fulfilling assignments, and prioritize work/life balance and wellbeing with initiatives like flex leave and access to support programs. Additionally, we are committed to fostering a diverse and inclusive workplace where everyone feels welcome, respected, and empowered to succeed.

**What you will do**

As a Payroll Production Team Lead, you'll play a key role in delivering and oversighting accurate and timely end to end payroll production processing that ensures employees are paid correctly and on time whilst ensuring ongoing compliance with legislative and reporting requirements and systems and processes are optimised and maintained.

You will be managing competing demands and multiple stakeholders while staying up to date with complex payroll regulations, superannuation, and salary packaging. Additionally, you’ll support and mentor a high performing and encourage the team’s growth by identifying opportunities for process improvements, ensuring continuous development, and maintaining a high level of service and accuracy across the payroll function.

**About You**
- Excellent communication skills, both verbal and written, to effectively convey ideas and collaborate with team members.
- Strong problem-solving abilities to navigate complex challenges and adapt to evolving situations.
- Solid time management and organizational skills to prioritize tasks and meet deadlines efficiently.
- Strong teamwork, leadership and collaboration skills, with a willingness to contribute to group efforts and support colleagues in achieving objectives.
- High level administrative skills with the ability to prioritise tasks and competing demands.

**What we need from you**

A talent pool may be created from this recruitment action for future temporary or ongoing vacancies in roles with similar capability requirements

Salary Grade 7/8, with the base salary for this role starting at $113574 base plus superannuation

**Closing Date: Thursday,16 October 2025 at 9:59 AM**

**Careers at Department of Customer Service**
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

**Belong in our diverse and inclusive workplace**

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

**For more information, please visit**

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process