Front Desk Receptionist

6 days ago

Brighton, Australia Brighton Leisure Management Pty Ltd Full time

Quest Brighton on the bay is looking for experienced Receptionists / GSA s to continue excellent guest satisfaction in rewarded property.

Great work life balance and learning and growth opportunity in the hospitality business.

Key Responsibilities:
**1.** **Front Office Reception services**
- Check in guests according to procedures.
- Organise guest departures and process according to procedures.
- Respond to incoming calls in a timely and professional manner.
- Operate the PABX telephone system for internal and external calls.
- Assist guests with luggage in accordance with OH&S policies and procedures.
- Coordinate meeting room facilities and/or conference facilities.
- Maintain the cleanliness and presentation of the reception desk and area to Quest standards.
- Organize displays for promotional purposes as required.

**2.** **Customer service**
- Role model excellent customer service at all times and behave in a manner which reflects the Quest Way.
- Welcome and farewell guests personally, including using their name.
- Provide information to guests about facilities in the local area.
- Handle customer complaints or requests in a friendly and timely manner.

**3.** **Promote the business**
- Develop a comprehensive knowledge of all aspects of the property, including financial and sales targets, room rates, apartment and property features and Quest services,
- Develop and update knowledge of relevant businesses, attractions, services, facilities and events in the local area.
- Actively promote the property and the Quest Group.
- Provide prospective guests with tours and detailed information on Quest services and facilities as required.
- Develop a sound knowledge of the Quest Group and associated products and services and take every opportunity to promote them.

**4.** **Sell reservations**
- Gather information about the client according to sales procedures.
- Match client needs to the product and close the sale.
- Record all enquiries in the Quest Reservation Form and file in the Property Enquiry Follow-Up Folder.
- Conduct guest interaction in accordance with Hot Leads Form and follow up or forward contact details to the properties Business Development Executive.

**5.** **Receive and process reservations**
- Receive, record and process accommodation reservations according to the requirements of the RMS system.
- Forward Daily Reservation Activity Report according to the Quest procedure.

**Experience Required;**
- Customer service
- Telephone / Communication
- Sales / Organizational
- Task management
- Interpersonal / Negotiation
- IT skills in MS Word, Excel and Outlook

Knowledge of phone and property management systems

**Personal attributes**
- An energetic approach to work
- A polished telephone manner
- Confidence with customer service
- A friendly and approachable demeanor
- Maturity
- A solution focused approach to problem solving
- High standards of personal presentation

Passion for the hospitality / travel / tourism industry

**Job Types**: Part-time, Permanent
Part-time hours: 30 per week

**Salary**: $23.00 - $24.00 per hour

Schedule:

- 8 hour shift

Supplemental pay types:

- Penalty rates

Ability to commute/relocate:

- Brighton, VIC: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Front desk: 5 years (required)

Licence/Certification:

- Australian driver's licence (preferred)

Work Location: In person

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