Operations Associate

Neuron is the leading shared e-scooter company in Australia and New Zealand. Operating in 35 cities internationally we have expanded to the UK, and Canada where we are the fastest-growing e-scooter operator. Our mission is to partner with cities to connect people and places in a safe, convenient and fun way. Cities are our most important customers and our vision is to help them build a more prosperous and sustainable future through new ways of moving and connecting. Neuron was founded in Singapore in 2016, we develop our own industry-leading e-scooters which are purpose-built for sharing and safety. We also set the industry standard for the technology that manages them. The company has launched an impressive range of world firsts, particularly when it comes to safety and sustainable operations. **The Role** Reporting to the City Operations Manager, the Operations Associate is a core member of our local operations team, directly supporting daily operations planning and execution with a hands-on focus on ensuring operations in the city are running safely and effectively. **What You'll Do** - Responsible for daily execution of local ground operations, incl. deployment, battery swapping and other ad hoc operations tasks are completed. - Responsible to ensure ongoing operational optimisation, maximising the usage on our e-scooters whilst managing operational costs. - Train, mentor and manage new and existing operational staff to build an effective local team. - Handle escalations, own root cause analysis and follow-through incidents to resolution. - As needed, assist operational staff with the deployment, maintenance, rebalancing and returning e-scooters to designated parking stations or high-demand areas. - Ensure the Operations team adheres to standard operating procedures and that all operational, administrative and compliance functions within Neuron are met and conducted in a safe manner. **W**hat You'll Need** - 1 to 3 years of proven work experience in the mobility, transit, logistics or tech start-up space. - A hands-on approach to leadership - our Operations Associate will need to be comfortable managing "in the field" alongside their team members from time to time. - Flexible work schedule with the ability to work occasional evenings and weekends as needed, especially during new location launch periods. - Ability to lift, carry and manoeuvre 25-28 kg. - Self-starter who radiates positivity and possesses a "can-do" attitude - Demonstrated ability to deliver results in a complex operational environment. - Strong communication and organisational skills. - Passionate about delivering a seamless customer experience. **Our Values**: **Make It Happen** Drive to deliver results with the highest impact and be committed to follow through. Continuously optimize through collaboration to achieve the best collective outcomes. **Be Proactive** Take active steps and be the driver to improve things, for yourself, your team and the cities we serve. Relish the chance if this leads you outside your normal scope. **Trust Facts Over Opinions** Decisions should be evidence-based. Assess situations fairly, using reason and logic rather than unverified opinions wherever possible. **Stay Curious** Ask questions, challenge assumptions, learn from mistakes and be ready to leave behind what you thought you knew before. **Do More With Less** Both time and resources are finite. Balance your priorities and think strategically about how you can maximise your impact and the return on investment of your resources. If you are passionate about making a real-time impact and want the opportunity to play an instrumental part in our growth story, we want you riding for our team **_Neuron Mobility is an equal opportunity employer. We are committed to making all employment decisions including recruitment, appointment and promotion decisions on the basis of business needs, individual qualifications, and merit._**: **_The company prohibits discrimination and harassment of any kind. We are dedicated to the continued personal and professional growth of our employees. We protect all of our employees regardless of race, nationality, ethnicity, politics, sex, sexual orientation, gender identity, social origin, physical and mental disability, religion or belief, marital or domestic partnership status, family or parental status and any other status recognised and protected by the law and regulations of where we operate._**: