Bell Desk Roles

3 hours ago

The Rocks, Australia Shangri-La Hotels Full time

**About the business and the role**

Shangri-La Sydney, is seeking dedicated and professional individuals to join our Bell Desk team. We are hiring for multiple positions, **Doorperson and Porter**. Join our esteemed hotel and contribute to creating exceptional experiences for our guests.

**Doorperson**

**Key Responsibilities**:

- Greet guests upon arrival and departure with a warm and friendly demeanour.
- Assist guests with opening doors, handling luggage, and providing directions.
- Maintain the entrance area, ensuring it is clean and presentable at all times.
- Coordinate transportation services and provide information about local attractions.
- Ensure the safety and security of the hotel entrance and surrounding areas.

**Qualifications**:

- Previous experience as a doorman or in a customer service role.
- Strong communication and customer service skills.
- Professional appearance and a friendly, approachable attitude.
- Ability to stand for extended periods and manage physical tasks.

**Porter**

**Key Responsibilities**:

- Assist guests with luggage during check-in and check-out.
- Deliver packages, messages, and amenities to guest rooms promptly.
- Provide information about hotel services and local attractions.
- Ensure a high level of customer service and guest satisfaction.
- Maintain cleanliness and organization in the lobby and bell desk area.

**Qualifications**:

- Previous experience in a porter or bell service role preferred.
- Excellent communication and customer service skills.
- Ability to lift and carry heavy luggage.
- Professional appearance and a positive attitude.

**Compensation**:

- All positions offer hourly wages outlined in the Hospitality Industry (General) Award (HIGA) - Guest Service Grade 2.

You will be provided with strong guidance and the opportunity to grow your career in a friendly and harmonious work environment. You must have full time work rights in Australia.

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