Indigenous Services Associate Gts

2 weeks ago

Sydney, Australia Indigenous Workstars Full time

Our client is seeking a Service Design Lead (Service Associate) to will work with the Global Transaction Services (GTS) business line which is a critical pillar of our client's Institutional Bank. The Service Design Lead is responsible for managing and driving services design and discovery processes related to this transformation journey - from concept to production.

This role manages a team of service designers that will be embedded into internal project teams and cross-functional "design sprint" teams to develop service blueprints that support our desired customer and business outcomes.

This role will also drive the ongoing development of operational procedures, user documentation and training materials and ensure a human-centred approach for improving our way of working consistent with business objectives, changing technology and organisational operating models. The role works closely with business partners including Sales, Product, Technology, Operations, Risk, and platform vendors.

Our client aims to provide one big, supportive team to help them reach their vision to become one of the world's great service companies. Working with them you'll discover new ways of working, and an exciting range of roles to showcase your skills. As an equal opportunity employer, they are proud to have created a culture where people can be their best, in an environment that values diversity and flexibility. And one where everyone belongs.'¯

**Position Description**:

- triaging incoming Institutional client enquiries and as well as
- actioning enquiries once the correct path of action is identified.
- Develop your knowledge of Institutional Banking, their client base, and product and service offering.

**Position Requirements**:

- Tertiary qualification in Business, Marketing, or Design related field preferred.
- Background in e.g., Design Thinking, Human Factors, Lean Start-up, Interaction Design, Information Science, Human-Computer Interaction, Market or Ethnographic Research.
- Experience in project & team leadership.
- Experience in roles within a highly regulated industry/organisation, preferably within financial services or superannuation industry serving corporate and institutional customers.
- Understanding of product management disciplines and product lifecycle processes including product strategy, economics, and compliance.
- Understanding of end-to-end technology delivery, covering design, build, test and implementation.
- Understanding of Agile practices, including backlog management and prioritisation, as well as user story definition and refinement.
- Skills in planning, project management, time management and decision making.

**Application requirements**:
Indigenous Workstars specialises in the engagement of Aboriginal and Torres Strait Islander people into employment in a variety of communities and industries across Australia.

  • Associate, Gts Client Services

    6 days ago

    Sydney, Australia Westpac Institutional Banking Full time

    **Create your best future and join Westpac as an Associate, GTS Client Services.** - This is a parental leave cover role for a 12-month period, based in Sydney.**What’s the role?** As an Associate in the GTS Client Services team, you will be the go-to person for our clients, ensuring they get top-notch service and support, handling everything from...

  • Associate, GTS Client Service

    3 weeks ago

    Sydney, New South Wales, Australia Westpac Institutional Bank Full time

    Join to apply for the Associate, GTS Client Service role at Westpac Institutional Bank1 day ago Be among the first 25 applicantsJoin to apply for the Associate, GTS Client Service role at Westpac Institutional BankGet AI-powered advice on this job and more exclusive features.Job DescriptionCreate your best future and join Westpac as an Associate, GTS Client...

  • Associate, GTS Client Service

    3 weeks ago

    Sydney, New South Wales, Australia Westpac Institutional Bank Full time

    Join to apply for the Associate, GTS Client Service role at Westpac Institutional Bank1 day ago Be among the first 25 applicantsJoin to apply for the Associate, GTS Client Service role at Westpac Institutional BankGet AI-powered advice on this job and more exclusive features.Job DescriptionCreate your best future and join Westpac as an Associate, GTS Client...

  • Associate Director, Gts Bcm

    7 days ago

    Sydney, Australia Westpac Banking Corporation Full time

    Associate Director, GTS BCM All roles at Westpac Group can be considered for flexible working arrangements, such as flexible hours, working remotely, part time work, or job sharing. - Max Term Contract (12-month Secondment) - Sydney Based - Hybrid working - Fantastic opportunity to join GTS and further your Risk in Change skills Global Transaction Services...

  • Associate Director, Gts Bcm, Digital

    1 week ago

    Sydney, Australia Westpac Banking Corporation Full time

    Associate Director, GTS BCM, Digital - **Opportunity to join Westpac's Institutional Bank and be part of the exciting digitalisation agenda with the Westpac One Core program**: - **Established career path and progression opportunities**: - **Sydney Based** The Global Transaction Services (GTS) business unit is a key pillar in the success of Westpac's...

  • Associate Director, Gts Bcm, Digital

    1 week ago

    Sydney, Australia Westpac Institutional Banking Full time

    **Opportunity to join Westpac’s Institutional Bank and be part of the exciting digitalisation agenda with the Westpac One Core program**: - **Established career path and progression opportunities**: - **Sydney Based** The Global Transaction Services (GTS) business unit is a key pillar in the success of Westpac’s Institutional Bank (WIB) as well as the...

  • Associate Director, Gts Bcm, Digital

    2 weeks ago

    Sydney, Australia Westpac Banking Corporation Full time

    Associate Director, GTS BCM, Digital & QValent - **Opportunity to join Westpac's Institutional Bank or continue your career in the Group**: - **Established career path and progression opportunities**: - **Sydney Based** **How will I Help?** The Global Transaction Services (GTS) business unit is a key pillar in the success of Westpac's Institutional Bank...

  • Associate Director, Bcm

    2 weeks ago

    Sydney, Australia Westpac Institutional Banking Full time

    All roles at Westpac Group can be considered for flexible working arrangements, such as flexible hours, working remotely, part time work, or job sharing. - 18 month Max term contract - Sydney based - hybrid workingFantastic opportunity to further your Line 1 Operational Risk experience in Institutional Banking domestic payments products Global Transaction...

  • Associate Director, Gts Bcm, Core Payments

    2 weeks ago

    Sydney, Australia Westpac Institutional Banking Full time

    All roles at Westpac Group can be considered for flexible working arrangements, such as flexible hours, working remotely, part time work, or job sharing. - Permanent full time - Sydney based - hybrid workingFantastic opportunity to further your Line 1 Operational Risk experience in Institutional Banking domestic payments products Global Transaction Services...

  • Associate Director, Gts Bcm, Digital

    2 weeks ago

    Sydney, Australia Westpac Institutional Banking Full time

    **Opportunity to join Westpac’s Institutional Bank or continue your career in the Group**: - **Established career path and progression opportunities**: - **Sydney Based **How will I Help?** The Global Transaction Services (GTS) business unit is a key pillar in the success of Westpac’s Institutional Bank (WIB) as well as the broader Group. GTS provides...