Indigenous Services Associate Gts

1 week ago

Sydney, Australia Indigenous Workstars Full time

Our client is seeking a Service Design Lead (Service Associate) to will work with the Global Transaction Services (GTS) business line which is a critical pillar of our client's Institutional Bank. The Service Design Lead is responsible for managing and driving services design and discovery processes related to this transformation journey - from concept to production.

This role manages a team of service designers that will be embedded into internal project teams and cross-functional "design sprint" teams to develop service blueprints that support our desired customer and business outcomes.

This role will also drive the ongoing development of operational procedures, user documentation and training materials and ensure a human-centred approach for improving our way of working consistent with business objectives, changing technology and organisational operating models. The role works closely with business partners including Sales, Product, Technology, Operations, Risk, and platform vendors.

Our client aims to provide one big, supportive team to help them reach their vision to become one of the world's great service companies. Working with them you'll discover new ways of working, and an exciting range of roles to showcase your skills. As an equal opportunity employer, they are proud to have created a culture where people can be their best, in an environment that values diversity and flexibility. And one where everyone belongs.'¯

**Position Description**:

- triaging incoming Institutional client enquiries and as well as
- actioning enquiries once the correct path of action is identified.
- Develop your knowledge of Institutional Banking, their client base, and product and service offering.

**Position Requirements**:

- Tertiary qualification in Business, Marketing, or Design related field preferred.
- Background in e.g., Design Thinking, Human Factors, Lean Start-up, Interaction Design, Information Science, Human-Computer Interaction, Market or Ethnographic Research.
- Experience in project & team leadership.
- Experience in roles within a highly regulated industry/organisation, preferably within financial services or superannuation industry serving corporate and institutional customers.
- Understanding of product management disciplines and product lifecycle processes including product strategy, economics, and compliance.
- Understanding of end-to-end technology delivery, covering design, build, test and implementation.
- Understanding of Agile practices, including backlog management and prioritisation, as well as user story definition and refinement.
- Skills in planning, project management, time management and decision making.

**Application requirements**:
Indigenous Workstars specialises in the engagement of Aboriginal and Torres Strait Islander people into employment in a variety of communities and industries across Australia.

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