Customer Support Team Leader

1 week ago

Parramatta, Australia Xylem Full time

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Xylem’s focus is to be the leading global provider of efficient and sustainable water technologies. We listen, learn, and adapt to local environments, working in partnership with our customers and communities to 'Solve Water’.

Xylem is seeking an experienced and customer-focused Customer Support Team Leader to join our team at our brand-new Parramatta office.

This key leadership role is an integral part of our customer service function, acting as a vital link between our internal teams and valued customers. You will lead a high-performing support team, championing service excellence while actively supporting the sales function as a true ambassador of the Xylem brand.

Key Responsibilities:

- Lead and mentor a team of customer support professionals to ensure exceptional service delivery.
- Prepare quotes, enter sales orders, and purchase orders, complete paperwork and advise production and distribution team or urgent or special orders.
- Support the sales team by ensuring customer inquiries, orders, and concerns are handled promptly and effectively.
- Design, implement, and continuously improve standardised business processes to enhance the customer experience.
- Promote a culture of continuous improvement and customer satisfaction.
- Ensure operational efficiency through effective systems, reporting, and team engagement.

About You:

- Proven experience in a team leadership role within a customer service or support environment.
- Safety and compliance orientated.
- Strong communication and stakeholder management skills.
- Passion for process improvement and delivering exceptional service.
- Ability to thrive in a fast-paced, team-oriented environment.

**Benefits**:

- Training and Career Development
- Company Bonus Program
- Subsidised Health Insurance for you and your immediate family
- Gym Membership discounts and other wellbeing benefits
- Company funded Income Protection.
- Opportunity to make a difference and become part of Xylems volunteer program “Watermark”.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

  • Customer Servie Team Leader

    2 weeks ago

    Parramatta, Australia Ashdown Consulting Full time

    $55 p/h + Super - 4 Month Contract - Parramatta + WFH **Customer Service Team Leader | 4 Month Contract | $60.78 p/h Incl. Super** - $55 p/h + Super - 4 Month Contract - Parramatta + WFH **About the Company** We are seeking a Customer Service Team Leader to join a large NSW Government agency on a 4 month contract with flexible work arrangements. In this...

  • Team Leader, Digital Support

    6 days ago

    Parramatta, Australia Link Group Full time

    **Overview** The Corporate Markets Technology team is responsible for ensuring the effective and efficient operational delivery of technology services across Corporate Market’s business units. The Digital Support Team Leader is responsible for providing leadership to the team that supports Link Group’s Corporate Market’s Digital experience,...

  • Team Leader

    2 weeks ago

    Parramatta, New South Wales, Australia MUFG Pension & Market Services Full time $90,000 - $120,000 per year

    A global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly. Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services,...

  • Customer Support Team Lead

    5 days ago

    Parramatta Park, Queensland, Australia beBeeTeamLead Full time $124,547 - $137,476

    Customer Support Team LeadTransforming customer experiences is at the heart of our operations.We seek a seasoned leader to oversee a team of customer service support specialists, ensuring seamless delivery of comprehensive student support services that meet and exceed performance standards.About the RoleThis role demands availability for weeknight work and...

  • Team Leader, Rostering and Customer Service

    1 week ago

    Parramatta, Australia Zest Care Full time

    Full-time, permanent position (38 hours per week) - Base location: Parramatta ( 4 days in the office and 1 day from home) - Attractive salary including non-for-profit benefits via salary packaging **About the role** Team Leader, Rostering and Customer Service is responsible for the rostering function within the organisation and leading a team of 8 Business...

  • Contact Centre Team Leader

    1 week ago

    Parramatta, Australia Ventia Pty Limited Full time

    **95k package,** work with one of the market leaders - **Parramatta based, permanent full-time position**: - Be part of an inclusive and high-performing team Ventia's Operations Centre (VOC) is located on Darug Land (Parramatta, NSW) and is a 24/7 National Contact Centre. The VOC provides inbound and outbound customer service, technical resolution...

  • Team Leader

    2 weeks ago

    Parramatta Park, Queensland, Australia MUFG Full time $90,000 - $120,000 per year

    Are you a passionate leader with a drive for operational excellence and team development? We're seeking a Team Leader to lead a high-performing team of Customer Service Officers, ensuring exceptional service delivery, quality outcomes, and continuous improvement.What You'll Be DoingAs a Team Leader, you will:Lead and develop a team to meet service level...

  • Team Leader

    4 days ago

    Parramatta, Australia Sedgwick Full time

    Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for...

  • Team Leader

    1 week ago

    Parramatta, Australia Talent International Full time

    australia parramatta permanent au$95000 - au$100000 per annum + package + benefitsLeading global consultancy firm is seeking an experienced business administrator with Tax experience to lead a high performing busines support team. This is a great opportunity for an experienced team leader or a co-ordinator stepping up to manage a bigger team of...

  • Disability Team Leader

    2 weeks ago

    Parramatta, Australia Afea Care Services Full time

    Afea Care Services is a leading disability and aged care service provider, operating across Sydney, Melbourne & Brisbane. In our quest to fulfil our vision to be the most trusted care provider in Australia, we’re undergoing an exciting era of change and rapid growth. Want to come along on our journey? We have a fun, family-focused culture dedicated to...