Operations Manager, Wollongong
2 weeks ago
**Job Description**:
Manage safety, service, and financial tasks relevant to Wollongong branch and Agent operations. Manage overall operational functions, inclusive of branch operations and third-party agent arrangements in a safe and cost-effective manner, focusing on optimum service quality. Support business growth through direct new and existing customer engagement in support of the NSW sales team. Lead HSE programs and region engagement.
Primary Duties & Responsibilities- Maintain a safe and secure place of employment for all staff, drivers, and subcontractors.- Improve network management, consolidation, and service alignment, inclusive of agent partnerships within the South Coast region network that falls under the control of the Wollongong branch.- Coach and develop branch teams, ensuring the branch structure is fit for purpose and aligned to current and future business objectives.- Ensure Operational areas and service schedules are maintained and where possible improved to customer expectations.- Manage service and productivity quality of all PUD and Bulk fleet operations within the Wollongong operation.- Manage all levels of P&L for the region.
About you
An open mindset to continuously develop and strive for a career at Global Express along with a can-do attitude will set you apart.- A demonstrated ability to work autonomously and lead or be part of a team- A proven ability to build and maintain good working relationships with customers and colleagues- Demonstrated strong interpersonal, communication and conflict resolution skills in the management of people including the ability to create and maintain relationships- Demonstrated time management, delegation, and prioritising skills- Demonstrate a commitment to customer service- Intermediate MS Office experience- Literacy and numeracy skills- Flexible schedule - Provide coverage of AM and PM Supervisors
Diversity and Inclusion
We celebrate difference.
We believe nurturing a diverse and inclusive workplace, which celebrates different points of view and gives everyone the chance to contribute, as we build to a bigger and brighter future.
As an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status.
To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.
It’s never been a more exciting time to join our team.
As we transform into a truly iconic Australian business, your opportunities for growth with us are limitless.
To find out more about us, visit
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