Technical Writer

7 days ago

Sydney, Australia Davidson Group Services Full time

Technical Writer

Perm Role

Sydney

Is a highly regarded and professional software development & implementation business that has developed a unique methodology and approach to customer facing systems.

**About the Role**

Create and maintain documents and publishing to internal and external audiences, including o End User documentation in a variety of formats.
- End User training material in a variety of formats
- FAQs, bulletins, and glossaries o Instructional videos o Software release notes.
- Technical documentation of Install/upgrade guides
- Provide support to proofread and format business documents.
- Ensure published documentation, internal and external, aligns with branding guidelines.
- Identify documentation gaps, develop resources to fill gaps and publish.
- Develop and maintain familiarity with the suite of documentation and resources within to enable action to plan and complete updating as required.
- Liaise with Project stakeholders and Subject Matter Experts (e.g., Project Managers, Product Managers, Business Analysts, Software Release Coordinator, Developers, Support Teams, and Technical Writer Lead and colleagues).
- Mentor and assist new team members as required by sharing experience, knowledge, and skills.
- Actively participate in the planning of technical writing contribution to business projects.
- Providing consultancy regarding recommendations for resources aligned with projects and target audiences.
- Maintain daily attendance clock in and clock out and accurate tracking and recording of time spent on tasks using internal attendance and time tracking systems.

**About You**

Prior experience contributing documentation and resources in support of software projects.
- Ability to work independently with mínimal direction.

Ability to take ownership of assigned projects to consult, plan, and create support documentation (suited to the target audience) to deliver and publish by due dates.
- Ability to translate complex technical information and processes for a non-technical audience.
- Professional qualifications in Business, Technical Writing Information Technology, and/or Education and Training. Minimum three years’ experience Technical Writing for Software.
- Experience collaborating on software projects to provide documentation resources.
- Proficient knowledge and experience using MS Office products (Word, Excel, PowerPoint, and Outlook)
- Prior experience creating, maintaining, and publishing printed, electronic (PDF) and web-based content
- Understanding of tools used by Technical Writers e.g., MadCap Flare, Camtasia and Snagit.
- Proficient in written and spoken English.
- High standard for attention to detail to ensure accuracy in spelling, grammar, and formatting of documentation.
- Effective communicator with the ability to work collaboratively with colleagues to achieve business goals.
- Time management and planning skills to priorities assigned work tasks to deliver on time.

Highly Regarded
- Knowledge of JIRA and Confluence.
- Experience in the use of Madcap Flare.

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