Incident Support Coordinator

2 weeks ago

Melbourne City Centre, Australia Department of Education Full time

Department of Education is looking to engage a customer service focused individual as a call taker on a Part-time ongoing basis as an Incident Support Coordinator (VPS3).
The purpose of the Incident Support Coordinator role is to provide high quality support (over the phone) to school staff reporting incidents occurring in school communities that have the potential to have negative impact on students or school business continuity. The Incident Support Coordinators collect relevant information from the caller regarding incidents and collaborate with the callers to assess each event for its severity from an individual and system perspective.
Are you interested in gaining experience in and understanding of school incident support and incident management by schools? Do you have the ability to hear a complex narrative over the phone (call centre) and write about it in a concise, clear way? Have you wondered how the Department of Education applies its policies in relation to child safe standards, emergency and incident management? If your answer to any of the above questions is yes, then this exciting ongoing part time opportunity may be perfect for you
The Incident Support Coordinators collect relevant information from the caller regarding incidents and collaborate with the callers to assess each event for its severity from an individual and system perspective. The severity rating guides a proportionate departmental response to the incident.
The role requires capturing accurate information, reporting, strong written communication and relationship building skills. Superior verbal communication skills are also required to support callers in a calm, controlled and professional manner.
To be successful in the position, you will also possess the ability to:

- Demonstrate an understanding of an evidence informed framework for managing incidents of a potentially harmful and distressing nature in schools
- Provide emotional support to callers
- Provide referrals to other areas within the department or externally

A sound understanding and knowledge of policy and legislation related to child protection, child safe standards, emergency management, reportable conduct is desirable.
The role is required to work as rostered on a shift, typically spread across all 5 weekday afternoons.
For more details regarding this position please see attached position descriptions.
Applicants requiring adjustments can contact the nominated contact person
Applications close 13 June 11:59pm.

  • Incident Support Coordinator

    2 weeks ago

    Melbourne City Centre, Australia Department of Education Full time

    **About the Department** The department provides a wide range of learning and development support and services. The department provides policy leadership, plans for the future of education in Victoria and leads key cross-sector collaboration. The department plays an important system steward role by providing support, guidance, oversight and assurance...

  • Incident Support Coordinator

    3 weeks ago

    Melbourne, Victoria, Australia Buscojobs Full time

    About the DepartmentA great education for every child and young person, so they can thrive now, and in the future, for a fairer, smarter and more prosperous state. Enjoy a career that makes a difference by helping to shape the education experience for Victoria.About the DivisionThe Security and Emergency Management Division's purpose is to lead security and...

  • Incident Support Coordinator

    2 weeks ago

    Melbourne, Australia Department of Education Full time

    Location: Melbourne | CBD Job type: Part time Organisation: Department of Education **Salary**: $74,580 - $90,558 Occupation: Customer Service/Call Centre Reference: VG/DE/SRS/20006750**Department of Education is looking to engage a customer service focused individual as a call taker on a Part-time ongoing basis as an Incident Support Coordinator...

  • Manager Incident Response

    2 weeks ago

    Melbourne City Centre, Australia Department of Government Services Full time

    **About us** The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and...

  • Incident Monitoring Lead

    2 weeks ago

    Melbourne City Centre, Australia HAYS Full time

    An Incident Monitoring Lead job in Melbourne with a statutory authority. **Your new company** A statutory authority responsible for protecting the environment. You’ll work in the Science Division based in Melbourne. **Your new role** Reporting to the Manager, you’ll: - Lead and manage a team responsible for providing scientific response services...

  • Incident Management Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia LifeWorks Full time

    TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is...

  • IT Incident

    3 weeks ago

    Melbourne, Victoria, Australia Federal Court of Australia Full time

    Join to apply for the IT Incident & Problem Coordinator role at Federal Court of AustraliaJoin to apply for the IT Incident & Problem Coordinator role at Federal Court of AustraliaGet AI-powered advice on this job and more exclusive features.Federal Court of Australia provided pay rangeThis range is provided by Federal Court of Australia. Your actual pay...

  • IT Incident

    3 weeks ago

    Melbourne, Victoria, Australia Federal Court of Australia Full time

    Join to apply for the IT Incident & Problem Coordinator role at Federal Court of AustraliaJoin to apply for the IT Incident & Problem Coordinator role at Federal Court of AustraliaGet AI-powered advice on this job and more exclusive features.Federal Court of Australia provided pay rangeThis range is provided by Federal Court of Australia. Your actual pay...

  • Incident Specialist

    2 weeks ago

    Melbourne, Australia Worldline Full time

    **Job Description**: - Incident Specialist (Major Incidents) **This**is ANZ**Worldline Payment Solutions** - ANZ Worldline Payment Solutions is a joint venture between one of Europe’s leading payment technology companies, Worldline, and ANZ Banking Group. - We launched in Australia in early 2022, providing in-store and ecommerce payment solutions to...

  • Incident Response Officer

    1 week ago

    Melbourne City Centre, Australia Department of Education Full time

    **About the Department** A great education for every child and young person, so they can thrive now, and in the future, for a fairer, smarter and more prosperous state. Enjoy a career that makes a difference by helping to shape the education experience for Victoria. **About the Division** The Security and Emergency Management Division's purpose is to lead...