Program Manager

**Company Overview**:
At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission -critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

**Department Overview**: The Program Manager is responsible for the governance of all projects as a portfolio of work for Motorola’s
customers in a defined territory.
The objective of this role is to professionally govern projects, both internally and externally, that satisfy key project
(tactical) and commercial & contractual (strategic) objectives. The Program Manager will operate with a ‘client
centric’ focus.
**Manages the development and/or implementation of Motorola Solutions products or services. Coordinates departmental or cross-functional teams, focused on delivering new or upgraded existing products or services. Manages projects from inception to completion (or transition), including tracking and evaluation of project performance. Ensures that projects are completed on time, within budget, and within accepted quality metrics. Participates in project review and status meetings, and communicates project status. Utilizes six sigma and project management methodologies to ensure maximum project effectiveness. Motivates project team to ensure optimal performance. May assist in the development of business plans, strategies, and approaches to take advantage of business opportunities.

Program Delivery
- Aligns program objectives with business goals.
- Overall responsibility for the delivery the program of work while minimising operational impact to existing

systems.
- Identification and supervision of appropriate project management resources.
- Manage dependencies and constraints between projects and parallel work streams.
- Manage delivery of project documentation in accordance with customer and Motorola’s requirements.
- Ensure Project Managers are maintaining high quality project schedules.
- Report program financial status.
- Implements program strategy and monitors progress.
- Provide program status reports as required.
- Ensure compliance to Motorola’s risk management framework.

Stakeholder Management
- Act as primary customer contact for program activities, leading program review sessions with customer.
- Establish and maintain very close working relationships with the customer and customer project teams as

applicable.
- Manage and escalate program issues internally and externally.
- Effectively manage escalations from Project Managers for subcontractors and third-party suppliers.
- Assist Project Manager(s) with the review pre-sales opportunities to ensure successful estimation and

realistic expectations are set early.
- Promote customer satisfaction while maintaining compliance to Motorola Quality principles and values.
- Report to senior and executive stakeholders as required.

Quality & Risk
- Report on program progress and health regularly and as expected.
- Report on financial status of the program internally as expected.
- Assessment and management of program risks.
- Ensure Motorola Governance framework has sufficient and adequate coverage to provide oversight across

the assigned program of works.
Leadership & Approach
- Build and maintain a cohesive, enthusiastic and high performing team.
- Collaborate with technical and non-technical persons of different cultures with respect.
- Operate and lead with integrity.
- Communicate clearly and effectively.
- Support and promote project management and engineering processes and capabilities.
- Build a culture that is sustainable and successful.
- Provide Program Management input into the Strategic recommendations for the assigned territory.

Personnel Development
- Ensure all of the project management team is trained in specific and related project management

disciplines.

**Basic Requirements**:
Essential:

- Tertiary qualifications and/or certification in Project Management or Business Management (PRINCE2,

PMBOK).
- Experience with project scheduling software (MS Project, P6, or similar).

Desirable:

- Tertiary qualifications in Engineering (Communications, Electrical / Electronic), Information Technology or

related discipline.

Essential:

- Minimum of 10 years multi-disciplinary experience in project management within the information

technology and/or telecommunications industry.
Desirable:

- Experience in radio communications or communications i