Complaints Coordinator

2 weeks ago

Melbourne City Centre, Australia Department of Justice and Community Safety Full time

**Job description**
- **Play a critical role in the assessment of complaints received to ensure they meet the requirements of the legislation to offer dispute resolution**:

- **Ongoing full-time positions available to work within the Victorian Equal Opportunity and Human Rights Commission**:

- **VPS Grade 3: $79,122 - $96,073 plus superannuation.**

**About the Commission**

The **Victorian Equal Opportunity and Human Rights Commission (the Commission)**is an independent statutory body with responsibilities under Victoria's key human rights laws - the _Equal Opportunity Act 2010_, the _Racial and Religious Tolerance Act 2001,_ the _Charter of Human Rights and Responsibilities Act 2006_ and the _Change and Suppression Practice Prohibition Act 2021_.

Our vision is for a fair, safe, and inclusive Victoria where every person is respected and treated with dignity. We work with others to eliminate inequality and build a community that respects and promotes human rights and equal opportunity.

We are a small and buzzing organisation that embraces the VPS values - _Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership_ _and_ _Human Rights_.

We know that our work has the greatest impact when it is informed by diverse experiences and perspectives.

The Commission is committed to fostering a culturally safe and respectful workplace of all staff. We seek to prevent harm and recognise that our staff, communities' children and young people's rights, relationships, identity, and culture must be recognised, and respected, their voices heard, and their concerns acted upon.

**About the Role**

A key component of the role is to prepare detailed correspondence notifying clients of the decision of the Head of Dispute Resolution and Enquiries whether their complaint is accepted for dispute resolution or further information is required.

To learn more about this role before applying, please read the attached position description.

**About you**

To be successful in this role, you will have:

- Knowledge and understanding of Victoria's key human rights laws or demonstrated ability to obtain this quickly.
- Strong interpersonal skills with the ability to tailor communications according to audience and/or audience preference.

**Qualifications**
- Highly desirable:Demonstrated knowledge and understanding of the Victorian Equal Opportunity and Human Rights Commission and its legislation or capacity to quickly gain this knowledge.

**How to Apply**
- To be considered for this position, applicants are required to submit a resume and cover letter (no longer than 3 pages) summarising their skills and relevant experience against the key selection criteria.
- Attachments can be uploaded in.doc,.docx,.pdf,.txt or.rtf formats.

Applicants should keep a copy of the position description as it cannot be accessed once the job has closed.

We strive to build and maintain an inclusive workplace that brings out the best in our people and we support flexible work arrangements.

  • Complaints Coordinator

    3 days ago

    Melbourne, Australia Service Stream Full time

    Primary Location Melbourne, VIC Job Description Summary An exciting opportunity has arisen for a Complaints Coordinator to join Service Stream in our Collins Street office. About the Role Service Stream’s Telecommunications division are currently seeking a Complaints Coordinator to join our growing company. You will be responsible for driving the...

  • Aps5 Complaints Officer

    13 hours ago

    Melbourne City Centre, Australia HAYS Full time

    Leading Disabilty Agency **Your new company** Well-known for their positive mark in the Disability Sector, this larger Federal Government Agency is going through a period of growth aimed at developing procedures and pushing best practice. This opportunity is a visible appointment that will take your career to the next level! We are seeking a professional...

  • Complaints Coordinator

    1 week ago

    Melbourne, Victoria, Australia Court Services Victoria Full time

    **About Us**Court Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission.Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and...

  • Complaints Support Officer

    1 week ago

    Melbourne City Centre, Australia Court Services Victoria Full time

    **About us** Court Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission. Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and...

  • Complaints Support Officer

    2 weeks ago

    Melbourne City Centre, Victoria, Australia Court Services Victoria Full time $60,000 - $90,000 per year

    About usCourt Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission. Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and...

  • Complaints Officer

    1 week ago

    Melbourne, Victoria, Australia Link Group Full time

    **Overview**Investigate and coordinate complaints activity, providing a robust and transparent complaints process that will improve member experience and enable mutually satisfactory outcomes.Identify any permanent corrective actions and make recommendations where possible to reduce business risk and eliminate repeat activity.**Key Accountabilities and Main...

  • Complaints Manager

    1 week ago

    Melbourne, Australia Certane Full time

    **About us**: Part of the Certane Group, Diversa Trustees Limited (DTL) and its related company CCSL Limited are both specialist Trustee companies focussing on superannuation funds in Australia, including retail master trusts, corporate funds, platform (wraps), Pooled Superannuation Trusts, Eligible Rollover Funds and insurance only funds. Both companies...

  • Complaints Manager

    7 days ago

    Melbourne, Victoria, Australia Certane Full time

    **About us**:Part of the Certane Group, Diversa Trustees Limited (DTL) and its related company CCSL Limited are both specialist Trustee companies focussing on superannuation funds in Australia, including retail master trusts, corporate funds, platform (wraps), Pooled Superannuation Trusts, Eligible Rollover Funds and insurance only funds.Both companies have...

  • Complaints Resolution Specialist

    1 week ago

    Melbourne, Victoria, Australia beBeeCustomerService Full time $106,050 - $124,839

    Job DescriptionAs a key member of the team, you will be responsible for investigating and coordinating complaints activity to improve member experience and enable mutually satisfactory outcomes.Key accountabilities include:Providing exceptional customer service in managing and resolving complaints;Communicating effectively with complainants and other...

  • Complaints Resolution Specialist

    3 days ago

    Melbourne, Victoria, Australia beBeeComplaintsResolution Full time $39,280 - $54,440

    Job OverviewWe are seeking a skilled and experienced Complaints Resolution Specialist to join our team in Melbourne.Your Key Responsibilities:Manage complaints and participant incidents, including assessing, recording, resolving and referring as required.Manage escalated complaints and ensure strict deadlines are met.Produce quality written correspondence...