Aps4 Complaints Officer
2 days ago
**Job Details**:
**Location**
Melbourne
**Salary**
$42.54 per hour
**Job Type**
Contract
**Ref**
JO-
 2209-560274
**Contact**
Samuel Beckett
**Posted**
about 8 hours ago
**Opportunity**
Great full time 12 month contract opportunity based in Broadmeadows or Geelong.
This is your opportunity to improve Australia's largest healthcare reform since Medicare and protect our most vulnerable.
**Your duties will include**:
- Supporting the coordination of complaints received by the NDIA including resolving at point of entry, assessing, recording and referring as required.
- Contacting relevant stakeholders to confirm receipt of referred complaints and gather information.
- Escalating complaints in accordance with established Agency complaint handling processes.
- Contributing to record keeping activities to ensure team records are accurate and current.
- Coordinating correspondence, briefing and reporting functions to the branch as needed.
**Requirements**:
- Australian Citizenship is _mandatory_
- Ability to pass Australian federal background checks
- Background and experience in a complaints handling role (phone based) within a complex corporate (eg telco, utilities, insurance) or government department
- Excellent communication skills and ability to build rapport
- Ability to juggle multiple cases with strong time management
- High attention to detail to record accurate information within case management system
- Proactive approach and inquisitive nature - ability to ask the right questions to extract information
- High degree of empathy and compassion for individuals from diverse backgrounds
**Apply
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