Customer Service Team Leader

4 days ago

Brooklyn, Australia O'Brien Glass Industries Limited Full time

**Are you a passionate leader with exceptional customer service skills?**

**Do you thrive in a fast-paced environment and enjoy working in a team?**

O'Brien Glass are currently seeking a talented and motivated individual to join our Brooklyn branch as a Customer Service Team Leader within our AutoGlass division.

O'Brien Glass are looking for a passionate and dedicated individual who is interested in building a career with us. If you are hired, you are one of our own and part of the O’Brien DNA which consists of being a caring, genuine, collaborative and driven person.

O'Brien Glass create a workplace culture that fosters safety, innovation and ongoing professional development through a range of training and learning opportunities
- Monday - Friday
- 8.00am - 4.00pm
- Some Saturday work will be required

**What you’ll be doing**:

- Lead the customer service and admin team and support day to day running of the branch
- Undertake repair inspections, converting repairs to sales where appropriate
- Raise Job Authorities and invoices by utilising branch computer systems
- Provide first class service to all customers using your amazing people and communication skills
- Actively encourage your team to provide feedback and ideas with a focus on continuous improvement
- Effectively keeping customers updated on delivery lead times
- Explore customer needs and educate on our full scope of services
- Source suitable resolutions to customer concerns and follow up customer queries

**What we are looking for**:

- Experience in managing/leading teams in a busy environment
- A true passion for delivering customer service excellence
- Must have clear/excellent verbal and written communication skills
- Confident, engaging approach and a natural ability to communicate
- Resilience and the ability to work in a complex and changing environment
- Excellent self organisation and time management skills
- Professional communication and presentation skills
- Ability to resolve issues and create solutions for customers
- Excellent time management and prioritisation skills
- Intermediate to Advanced Microsoft Office skills

**The Perks**:

- Ongoing incentive programs and recognition
- Ongoing learning and development opportunities
- Supportive team members and management
- Uniform provided

Must have full Australian Workrights

**Sounds like a Crackin' Opportunity? Click and Apply**

As part of Belron®, the world's leading glass specialists operating in 35 countries, O'Brien® put our customer at the heart of everything that we do. We serve more than 300,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. We are a highly successful business, and we need talented people like you to keep us strong. We strive to create a work experience where you can be yourself, achieve great things and feel inspired. A workplace where you can be your best you.

O’Brien® is an equal opportunity employer. We celebrate diversity and are committed to create an inclusive environment for all employees. Our goal is to be a diverse workforce that is representative of the communities we serve. If you don’t quite meet all of the criteria, but feel like you could make a difference at O’Brien, get in touch.

  • Customer Service Coordinator

    5 days ago

    Brooklyn, Australia O'Brien Glass Industries Limited Full time

    Our Customer Service and Administration Team is the first point of contact to our AutoGlass customers. The best thing about this role is that you will be supported by a team of experienced leaders who will provide guided training and coaching on the job, to set you up for success. **About the Role**: - Provide support to the manager and the running of...

  • Logistics Team Leader

    2 days ago

    Brooklyn, Australia Goodyear Full time

    **Goodyear. More Driven.** **About You** Use your people skills and experience to lead a great team within a production environment. You will ideally have Logistics and be able to demonstrate the following; - SAP Experience - Safety driven - Strong communication skills - Strong time management skills - Ability to be agile and work under pressure and...

  • Customer Service Coordinator

    5 days ago

    Brooklyn, Australia Coates Full time

    **About us** You’ve probably heard of Coates or seen our orange hire equipment on job sites around Australia. But we’re more than just scissor lifts and diggers. We’re an end-to-end solutions company operating across five key areas: Equipment Hire; Engineering Solutions; Industrial Solutions; Power & HVAC; and Training. We’re proudly...

  • Customer Service Coordinator

    4 days ago

    Brooklyn, Australia Coates Full time

    **About us** You’ve probably heard of Coates or seen our orange hire equipment on job sites around Australia. But we’re more than just scissor lifts and diggers. We’re an end-to-end solutions company operating across five key areas: Equipment Hire; Engineering Solutions; Industrial Solutions; Power & HVAC; and Training. We’re proudly...

  • Customer Service Coordinator

    3 hours ago

    Brooklyn, Australia Coates Full time

    **About us** You’ve probably heard of Coates or seen our orange hire equipment on job sites around Australia. But we’re more than just scissor lifts and diggers. We’re an end-to-end solutions company operating across five key areas: Equipment Hire; Engineering Solutions; Industrial Solutions; Power & HVAC; and Training. We’re proudly...

  • Customer Service Coordinator

    5 days ago

    Brooklyn, Australia Coates Full time

    **About us** You’ve probably heard of Coates or seen our orange hire equipment on job sites around Australia. But we’re more than just scissor lifts and diggers. We’re an end-to-end solutions company operating across five key areas: Equipment Hire; Engineering Solutions; Industrial Solutions; Power & HVAC; and Training. We’re proudly...

  • Team Leader

    3 hours ago

    Brooklyn, Australia Locksmiths Nominees Pty Ltd Full time

    **Introduction**: Why work at LSC? Our recent employee engagement survey illustrated why you should join us: - 95% expressed medium to high levels of job satisfaction - 89% told us that they find their work challenging and interesting - 94% said that they feel a sense of loyalty to their co-workers and LSC - 95% of employees polled said they would...

  • Customer Service/office Manager

    2 weeks ago

    Brooklyn, Australia Active Office Furniture Pty Ltd Full time

    **Active Office Furniture: A Leader in Office Furniture Solutions** At Active Office Furniture, we proudly serve diverse sectors, including Corporate & SME, Education, Health, Government, and Design & Construction, offering unparalleled furniture and fit-out solutions. With over 25+ years of industry expertise, we have built a loyal client base that remains...

  • Field Leader

    5 days ago

    Brooklyn, Australia CitiPower and Powercor Full time

    **Field Leader - Overhead Brooklyn**: - Brooklyn, VIC, AU, 3012**About us**: CitiPower, Powercor and United Energy own and operate the electricity distribution networks servicing 1.9 million customers located across 65% of Victoria. We provide reliable, safe and affordable electricity and our businesses are independently rated as the best in the country...

  • Customer Service Officer

    2 weeks ago

    Brooklyn, Australia BagTrans Full time

    **We are looking for our next Customer Service Officer to join our Team.** At BagTrans we are searching for a Customer Service Officer for our Brooklyn depot based in VIC. **Why the role exists**: The purpose of the customer service is to provide quality on-time support to our Allocation and Operations teams including our vast customer base! The customer...