Assistant Store Manager Swatch

5 days ago

Melbourne, Australia Swatch Group Full time

**About Tissot**
Since 1853, Tissot has been a leader in Swiss watchmaking, blending craftsmanship, quality, and a passion for performance and precision. Our iconic products, like the Tissot T-Touch and the innovative Tissot T-Touch Connect Solar, which uses solar energy and connected technology while ensuring privacy, showcase our tradition of pioneering designs. Tissot's commitment to sport is evident in our role as the Official Timekeeper for major events like the NBA, FIBA, Tour de France, La Vuelta, and MotoGP. We continue to offer a range of innovative and traditional watches, earning trust through our dedication to quality, authenticity, and excellence.
**About Swatch**
Colourful, happy, loud, shrill and forever re-interpreted in different ways. Since the “second watch” was born in March 1983, hundreds of millions have been sold. In a very short space of time Swatch has become one of the most famous brands in the world - and all the while remaining true to itself. On average, a new Swatch design is created once every one-and-a-half days Swatch watches are a popular canvas for artists working in a great range of styles, and arguably the world’s largest art gallery on the wrist.
**The Role**
- Lead, motivate, and inspire employees to meet sales targets
- Coach employees on weekly KPI performance
- Assist Store Manager with reporting, training, onboarding and interviews
- Monitor and improve employee selling skills
- Ensure adherence to Company & Brand policies
- Support day-to-day store operations and smooth functioning
- Ensure the Visual Merchandising Guidelines are adhered to
- Address stock discrepancies
- Ensure customer loyalty and handle escalated complaints
- Provide exceptional customer service at all time

**Skills and Experience**
- 2+ years experience in an Assistant Store Manager or Supervisory role
- Established selling skills and understanding of KPI’s
- Developed customer service skills
- Organised and efficient time management skills
- Excellent oral and written communication skills
- Computer literacy skills (Word, Excel, PowerPoint)

**How to Apply**

Job Reference: SGAU00544

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