Guest Services Ambassador

JLL supports the Whole You, personally and professionally.
**What this opportunity involves**:
JLL is seeking an energetic and customer focused Guest Services Ambassador to enhance workplace experiences for our global, technologies client based in North Sydney CBD.
This role creates an energetic, warm, and engaging first impression at the office, setting the tone for the entire experience. Working with the Facilities team, this role maintains high quality workplace and meeting spaces while delivering exceptional customer service that exceeds expectations and creates memorable experiences.
**Here's a snapshot of what will keep you busy**:
Provide superior customer service at reception. Maintain a welcoming environment with tidy desk, seating areas and client-facing kitchens
Manage phone operations efficiently. Direct queries to appropriate representatives and maintain updated contact directories
Meet and greet clients promptly. Notify staff of visitor arrivals via Teams or phone
Ensure all meeting spaces remain in pristine condition. Set up rooms properly for various functions with appropriate supplies and functioning AV equipment.
Coordinate visitor management. Handle access card issuance, security protocols and mail/courier processing
Build effective relationships across all organisational levels
Fulfil ad-hoc requests efficiently. Report maintenance issues promptly and assist with administrative tasks when needed
Presents a professional, friendly corporate image with the confidence to interact effectively at all organisational levels
Self-motivated problem-solver who adapts quickly to changing situations and works well independently
Strong communicator with excellent verbal and written English skills who listens actively and presents information clearly
Quick learner who can master new systems rapidly and handle multiple priorities in a fast-paced environment
Trustworthy team player who demonstrates flexibility, energy and a goal-oriented approach
What can you expect from us?
You’ll join an inclusive culture, one where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you...
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies.
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.