Wayfinding Interface Lead

**Wayfinding Interface Lead - Operator Projects (Fixed Term Opportunity until 1 April 26)**:

- Organisation/Entity: Transport For NSW
- Job category: Projects
- Job location: Sydney, NSW, AU, 2020
- Job reference number: 100945
- Employment type: Fixed Term Full-Time
- Salary range: $137551.0-$154055.0

**You crave a career that pushes you, where you'll meet challenges head on and you're guaranteed to grow.**

**Work in an organisation based on purpose, structure and process. You know that to make a meaningful contribution to our community and economy, there needs to be diligence in our operations.**

**In this role, you'll**:
As the Interface Lead for Wayfinding Operator Projects, you will play a pivotal role in planning, coordinating, and enabling the successful execution of fixed signage projects.

You will act as the central point of coordination between Transport for NSW (TfNSW), operators, projects and customer touch points across the organisation, ensuring that design and delivery obligations are clearly understood and met.

You will lead the establishment of a governance structure to support optimised engagement of key stakeholders, triage and prioritisation of project pipeline, and coordination of design and delivery activities throughout, including management of budget and/or funding requirements.

You will work within an existing Delivery Model, while exploring the wider operator capability with a focus on enhancements and optimisation for delivery and overall engagement.

Your work will directly contribute to an improved customer experience and an improved cluster wide engagement.

Please note this role is currently fixed term until 1 April 26.

For more information on this position and business unit, view the role description and information pack.

**About you**
- **Project Delivery Expertise**: Demonstrated experience managing complex infrastructure or signage projects (Experience in wayfinding is valued, but not essential) with multiple stakeholders and tight timelines.
- **Stakeholder Engagement**: Strong communication and relationship-building skills to liaise effectively with operators, suppliers, and internal teams.
- **Analytical Capability**: Ability to assess operator readiness, identify risks and opportunities, and develop practical recommendations for successful delivery.
- **Process Development**: Experience in designing and documenting structured processes that support consistent project execution.
- **Organisational Agility**: Skilled at managing concurrent tasks across different project phases while maintaining attention to detail.
- **Adaptability**: Comfortable navigating evolving priorities and project scopes in a dynamic environment.

**Who we are**

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

**Join us**

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.

This role is hybrid-friendly, meaning you can mix in-person days at your team’s home base location with remote days.

**Applications close: 11:59 pm Tuesday 22nd July 2025.**

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal people or Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us.

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