Business Support Officer

**About us**

HammondCare is a not-for-profit, values-based organisation that is passionate about improving the quality of care for people in need. As one of Australia’s most innovative health and aged care providers, we aim to set the global standard of relationship-based care for people with complex needs. HammondCare provides care primarily through hospitals, residential care homes and home-based care as well as services for dementia support, community palliative care, rehabilitation, positive aging and older persons’ mental health.

**About the role**

The **Business Support Officer** (BSO) plays a key administrative role in supporting the delivery of personalised home care services within HammondCare. Operating with a strong focus on client care, the BSO is responsible for executing a broad range of task-based and problem-solving duties to ensure the smooth operation of care services.

**Key Functions of the Role**

The BSO contributes to day-to-day service delivery across the following areas:

- Business Support (supporting operational and administrative functions)
- Client Support (supporting client communication and care coordination)
- Contractor Compliance (ensuring regulatory and onboarding requirements are met)
- Office Administration (maintaining organised, responsive administrative practices) By coordinating these critical functions, the BSO helps maintain high standards of care, communication, and compliance.

**Education, Experience and Skills**

**Essential/Mandatory**:

- Commitment to engage and align with HammondCare’s Christian Mission, Motivation and Mission in Action.
- Proven experience in an administrative, customer service, or compliance role, preferably within health, aged care, or community services.
- Effective verbal and written communication skills, with the ability to engage confidently with internal and external stakeholders.
- High attention to detail and accuracy in data entry, record-keeping, and document management.
- Strong organisational and time management skills, with the ability to manage competing priorities and meet deadlines.
- Familiarity with or the ability to learn aged care compliance requirements, including privacy, documentation, and regulatory standards.
- Demonstrated ability to show initiative, problem-solving, and analytical thinking in a fast-paced environment.
- Proficient in the use of Microsoft Office and administrative systems, with the ability to learn platforms such as Care Hub, Salesforce, and Coupa.
- Ability to work both independently and collaboratively as part of a team, contributing to a positive and supportive work environment.
- Empathy, patience, and a service-focused mindset, with a commitment to delivering exceptional internal and external customer service.
- Willingness to complete all mandatory training and MACLearning requirements (Care Navigation Service only).

**Desirable**:

- Certificate III or higher in Administration, Aged Care, Project Management, or a related discipline.
- Knowledge of the Home Care Package Program Manual, Aged Care Quality Standards, or similar regulatory frameworks
- Familiarity with the HammondCare Aged Care Enterprise Agreement 2023 or ability to become familiar with it.

**What we can offer you**

We care about your wellbeing at HammondCare and as a result offer a wide range of health and lifestyle benefits including:

- NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit (up to $2,650 tax free)
- Additional leave purchase options and 14 weeks paid parental leave
- Flexible working options
- Discounts on everyday products and services
- Discounted healthcare memberships - access to network of fitness centres and pools for employees and families
- Free access to independent counselling support for employees and families
- Health & Wellbeing programmes
- Reward & Recognition programmes
- Referral bonuses
- Career and professional development opportunities

**How to apply**

**Pre
- Employment Checks**
- All short-listed applicants for these positions will be asked to consent to a criminal record check and reference checks_
- HammondCare is committed to creating an inclusive workplace that promotes and values diversity and inclusion. We strive on creating an equal employment environment where everyone from any background can be themselves._