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Showroom Manager

2 weeks ago

Burleigh Heads, Australia MX Store Full time

**Why MXstore?**

We are a team of fun and fast-paced people who love pushing boundaries and building value in the industries we play in. We are driven by a passion for e-commerce and for people, especially the customers and team members who keep us going. Our approach to business (and life) is underpinned by a tried and tested set of core values that permeate everything we do:
**Be a good human**:

- Good humans are genuine, they care about people and they have a positive impact on the team. We choose to be them and to work with them

Foot forward first - Anyone can step up and lead the way to keep us moving forward. With a relatively ‘flat’ structure we need people who are excited to do the job that needs to be done.

**Kaizen**:

- It’s Japanese for ‘Continuous Improvement’. We continually iterate and adapt by seeking out feedback, challenging the status quo and asking ‘why not?’.

**Embrace growth and change**:

- We see change as motivating, necessary and a reason to build new capabilities. Challenges and setbacks become learning opportunities when you have a growth mindset

**Communicate with equality and empathy**:

- We are all equal as human beings, so listen with an empathetic ear and speak with kindness. That’s what a good human would do.

You can probably tell from our core values that we have a unique approach to how we work and are not your typical corporate thinkers, so you’ll need to be adaptable, collaborative and willing to challenge the status quo

We are in search of a mature, self-motivated, dedicated and proactive individual with a strong customer focus to lead our Showroom team This person will need to have strong leadership capabilities as they will be leading a small team, while also delivering service beyond expectations to our Showroom customers. You’ll have outside the box thinking when it comes to driving foot traffic and events that celebrate our industry and customers

As a Showroom Leader, your main responsibilities will include driving results and exceeding Minimum Operating Standards (MOS) while maintaining high levels of customer service. Your leadership will create a collaborative environment, ensuring that all team members are engaged, empowered, and aligned with our business goals. Your problem-solving skills and creativity will help enhance processes and provide an exceptional customer experience for our customers and suppliers. Additionally, your contributions to increasing team productivity and efficiency through the effective use of systems and processes, as well as your proactive planning for future growth and expansion across multiple domains, will be crucial for keeping Showroom operations running smoothly. Your firm but fair leadership will be a key factor in driving the success of the team.

**Main roles and responsibilities**:

- Staffing & Forecasting: Maintain adequate staffing levels, manage rostering, and forecast labour in line with cost strategies and other resource needs.
- Team Support & Leadership: Assist team in achieving goals, performance guidance and support, and fostering a positive work environment.
- Customer Satisfaction: Ensure customer needs are met, promoting high levels of satisfaction.
- Strategic Planning & Adaptability: Develop and implement strategies to ensure the Showroom adapts to changing conditions and meets future demands.
- People Leadership: People management, training, and performance; create a growth-focused work environment.
- Stock Control: Responsible for stocktaking and shrinkage control for the ShowroomPerformance Tracking & Reporting: Set clear expectations, track key metrics, and ensure data accuracy for informed decision-making.
- **The following attributes, skills and experience will be highly advantageous**:

- Experience using POS systems, EFTPOS and NETO
- Strong leadership skills including coaching, development, and performance feedback skills and the ability to create buy-in and motivate a team
- Excellent people skills to finesse customer situations and internal employees to build lasting relationships
- Strong problem-solving skills to assess customer needs and offer appropriate solutions
- Ability to work under pressure, in a fast-pace, retail environment and handle multiple customer enquiries
- Experience setting goals and KPIs and driving results
- Highly organised attitude and style with the ability to forecast and forward plan.
- Highly developed customer service skills, being committed to providing exceptional customer service beyond expectations
- Strong computer skills are essential. Expertise on Outlook and the MS-Office product suite is a necessity, including Word, Excel and PowerPoint
- Minimum 2 years Retail Management Experience essential, specifically experience in a high volume retail environment and leading teams.Motorbike knowledge is desirable but not necessary

The Showroom is open 7 days per week, so you'll need to have some flexibility around working on weekends (your exact roster is