Client Services Manager

**Company Description**:
Are you ready to accelerate your career? Join Cielo as a **Client Services Manager**A career at Cielo will give you the opportunity to work with the industry’s smartest people and to take ownership of your success

Cielo is a brand that reflects our big idea - that talent is rising - and with it our opportunity to rise above. We create careers for ambitious people by moving beyond traditional assumptions of what it means to work in talent acquisition.

Cielo is the world’s leading strategic Recruitment Process Outsourcing (RPO) partner. The industry has verified Cielo’s reputation for executing innovative solutions that provide business impact through numerous awards and recognitions, including its annual leadership position on the HRO Today RPO Baker’s Dozen listing, Peak Matrix Leader placement by Everest Group and Industry Leader designation by NelsonHall.

The **Client Services Manager (CSM)** is responsible for leading a team of recruiters to deliver a best-in-class service to clients across one or more client accounts, building trust and strong relationships with key client contacts to achieve the talent acquisition partnership goals.
- ** Location Specifics**: Melbourne, AU
- ** Specific Needs**: Several years of experience managing a team of recruiters; background in recruiting for life sciences industry preferred; demonstrated experience in client relationship management; strong understanding of recruitment metrics and analytics
- ** Language Requirement**: Excellent verbal and written communication skills in English for stakeholder engagement and reporting
- ** Position Setup**: 3x a week onsite
- ** Shift Schedule**: Regular business hours (Monday to Friday)

**Duties and Responsibilities**:

- Lead a high performing team to provide high quality services focused on exceeding the expectations of clients.
- Set clear performance standards and goals for the team. Assess progress against goals and performance standards, proactively address gaps.
- Provide leadership and coaching to direct reports.
- Establish regular communications with direct reports through 1-1 meetings, team meetings with established agendas or other regular touch points. Provide in the moment feedback.
- Complete performance management processes, including providing feedback and proactively addressing gaps.
- Provide leadership to the team by earning trust, motivating and inspiring great performance while fostering a positive inclusive environment that encourages collaboration and learning.
- Showcase an extremely high level of understanding and becomes fully engrained in the client organization including building strong relationships with key stakeholders, organizational structure.
- Partner with internal Cielo teams and client leaders to ensure successful implementation of new clients.
- Directly works with Recruiters and hiring leaders to foster relationships and build trust.
- Participate in client meetings, sharing updates and data. Discuss gaps in service delivery with proactive plans to address and remediate.
- Support recruitment process needs of clients.
- Leverage shared delivery resources effectively.
- Maximize the use of Cielo resources to meet goals.
- Responsible for Cielo-specific metric reports and P&L management
- Drive standardization, continuous improvement and consistency of processes and procedures.
- Effectively work as part of the Cielo Client Services Management team to share best practices and drive organizational initiatives.
- Other duties as assigned.

**Supervisory Responsibilities**

The Client Services Manager will lead a team of Recruiters, providing guidance, conducting performance reviews, and supporting professional growth.

**Qualifications**:
**Position Requirement**

**Experience**:

- Prior experience in a results-oriented TA role in talent acquisition or human resources.
- Experience coaching peers or managing a team.

**Exposure**:

- Exposure and knowledge of various recruitment technologies, including Applicant Tracking Systems (ATS) and social media tools
- Strong proficiency in Microsoft Office Suite

**Education**:

- Bachelor’s degree in business, management, human resources, or related field, preferred