Technical Support Officer

1 week ago

Byron Bay, Australia Beaumont People Full time

Technical Support Specialist
- Full time temporary hours
- Immediate Start | Byron Bay

Are you a Service Desk/Tech Support Analyst, available immediately and capable of providing a range of Level 1 and 2 tech support to a successful consumer facing organisation?

You’ll be supporting approx. 160 users, managing, and resolving level 1 and 2 incidents/requests in accordance with ITIL practices, working collaboratively in a fun and dynamic environment.

Preference will be given to those available immediately, or on short notice.

This is a full time temporary position, based in Byron Bay.

**Key Responsibilities**
- Manage level 1 and 2 service desk incidents/requests.
- Record, update and document requests utilising our ticketing system (Salesforce)
- Troubleshoot a wide variety of technical issues, proactively researching when required.
- Monitor and report on security breaches.
- Administer IT assets and end user systems
- Support audio/visual systems in boardrooms, meeting rooms etc.

**What You Need to Succeed**
- A proactive nature, someone who genuinely enjoys seeing technology work.
- Ability to prioritise and logically work through issues.
- A minimum of 2-3 years’ experience in IT Support for organisations with over 100+ users.
- Experience across Microsoft systems, MAC OS, Active Directory, Exchange/Outlook, O365.
- Wide range of hardware experience (desktop, peripherals, voice etc)
- Great communication skills, a team player who enjoys the work.

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