CRM Coordinator

**About the Opportunity**

This is a fixed-term contract position until 3 July 2026, with the prospect of a permanent offer at the end of the contract.

**What you will be doing**:

- Build and maintain campaign calendars and timelines to guarantee on‑time execution.
- Collaborate with Marketing, Promotions and Creative teams to ensure campaign assets (copy, design, links) are accurate and deployment‑ready.
- Manage customer segmentation and audience targeting, using data and campaign requirements to guide selections.
- Monitor campaign delivery metrics (delivery rates, opens, clicks) and provide post‑campaign performance reports.
- Assist with CRM database hygiene and administration (suppression lists, opt‑outs, list maintenance).
- Support ad‑hoc campaign projects including A/B testing setup and reporting.
- Provide store‑level administrative support around loyalty communications and customer service as needed.

**You’re likely a match if you are/have**:

- 1-2 years’ experience in CRM, marketing coordination or digital marketing, with solid knowledge of CRM best practices and marketing automation.
- Familiarity with personalisation techniques, customer segmentation and A/B testing frameworks, paired with the ability to turn data into actionable insights and report findings.
- Strong organisational skills with the ability to manage multiple campaigns and deadlines simultaneously, while maintaining high attention to detail and quality control.
- Proven experience collaborating across marketing, promotions, creative, data and operations teams, with effective verbal and written communication skills.
- Analytical mindset: monitoring delivery, open rates, click‑throughs and other key metrics — using those insights to optimise campaigns and improve performance.
- Experience in a retail or omnichannel environment (preferred), with awareness of how CRM integrates with broader marketing, loyalty and digital ecosystems.

**What’s on offer**

We’re proud to offer a workplace that supports your well-being, growth, and belonging:
️ Extra Leave: Enjoy a 5th week of annual leave, 2 well-being days, plus 1 volunteer day annually

Career Growth: Endless learning and development opportunities

Parental Leave: 12 weeks of gender-neutral paid leave for primary carers

Inclusive Culture: Bronze Employer for LGBTQ Inclusion
- ️ Neutral Pay Gap: Gender pay gap under 5% (WGEA 2024-2025)

Mental Health: Gold accreditation by Mental Health Australia

Flexibility: Flex Ready and Family Friendly Workplace accredited

**About Us**

At Total Tools & Hardware Group (Part of Metcash), we’re more than just a group of hardware and tool retailers — we’re a national network helping build stronger communities.

Backed by trusted brands like Mitre 10, Total Tools, and Home Timber & Hardware, TTHG supports independently owned, joint venture, and company-owned stores across Australia. With a strong focus on local ownership and expert advice, we give tradies, builders, and DIYers the edge they need to tackle any job — big or small. Whether it’s trade-quality tools from Total Tools or reliable hardware from Mitre 10 and HTH, TTHG is the powerhouse behind the stores that keep Australia building.

INHT #LI-SC1