Omega Assistant Boutique Manager Pacific Fair

2 weeks ago

Pacific Fair Shopping Centre, Australia The Swatch Group (Australia) PTY. LTD. Full time

**The Role**:
**Key Responsibilities**:

- Ensure smooth boutique operations in the absence of the Boutique Manager, including roster planning and adherence to company policies and procedures.
- Review operational reports, ensure correct stock processing, and manage inventory levels.
- Assist with daily and monthly reporting as required.
- Address issues impacting service, efficiency, and productivity, and assist with daily KPI reporting.
- Support the achievement of sales targets and maintain strong client relationships, including managing the client database and fostering local VIP clientele.
- Lead by example, motivate staff for optimal performance, and provide feedback to the Boutique Manager on employee performance and training needs.
- Assist in the development and training of sales employees, supporting the implementation of training programs and ensuring completion of OMEGA E-Learning modules.
- Provide operational support for Customer Service, overseeing team performance and collaborating with the OMEGA Customer Service Manager to maintain high service standards.

**Skills and Experience**:

- Minimum 3 years retail experience in the luxury sector preferred
- Proven staff management experience desirable
- Tertiary qualifications in Business Administration an advantage
- Highly developed and proven customer service and client relationship skills
- Excellent organisational skills
- Excellent oral and written communication skills
- Good computer literacy skills
- Energy, drive and enthusiasm
- Impeccable grooming and presentation
- Visual merchandising flair
- Full and flexible availability
- Luxury watch industry knowledge or experience an advantage

**How to Apply**:

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