Training Coordinator

3 days ago

Melbourne, Australia Symbio Global Full time

Company Description

Symbio (ASX: SYM) is a software company changing the way the world communicates.

Headquartered in Sydney, Symbio powers billions of calls and messages each year, owns networks in 3 countries and employs over 450 staff worldwide.

**Job Description**:
The purpose of this role is to provide a great customer experience, ensuring training material is produced and delivered at a high standard with efficiency and accuracy for the wholesale training and development segment. This role incorporates our multiple brands including all under the Symbio Telco As A Service (TaaS) Business Unit. These customers will be located across several locations.

**What you’ll do as a Training Coordinator**:

- Conduct Service Provider training for both new and existing Service Providers across all TaaS brands.
- Create and keep onboarding videos and training videos and content up to date
- Training materials - Create new training manuals for new products and services
- Ensure existing training manuals are kept up to date with any new features and settings
- Update Wholesale training and management documents
- Provide timely and effective support to all customer enquiries
- Provide updates on activity, planning and delivery.
- Attend to assigned projects

**Qualifications**:
**What you'll need to succeed**:

- Minimum 3 years’ experience in a similar role.
- 3+ years Telco Customer Service experience highly desirable
- Cert IV in Training & Assessment or higher would be advantageous
- Experience with delivery of online learning and online examinations using Moodle or equivalent
- Experience in producing videos with Camtasia or similar
- An aptitude to learn new Products and services with an interest in technology
- Exceptional organisation and communication skills.
- Proficiency with Microsoft Word, Microsoft PowerPoint and Microsoft Excel
- Experience in building and maintaining e-learning programs
- Demonstrated experience in high level customer service
- Proactive, can-do attitude

Additional Information
**Life at Symbio**

Symbio is committed to a strong culture that is diverse and inclusive and we encourage our employees to bring their whole self to work.

We ensure our employees have equal access to a range of learning and development opportunities, and encourage everyone, regardless of gender, ethnicity, disability, sexual orientation or life stage to embrace these opportunities, enabling them to develop themselves and their career.

Our employee’s happiness, health and wellbeing is important at Symbio. We provide all employees with flexible working options to ensure that work doesn’t compromise life outside Symbio and also supports their wellbeing. We regularly enhance our employee benefits such as an employee share gift plan, paid birthday leave, up to 12 weeks paid parental leave for both parents as the primary carer, reward and recognition programs and social clubs.

At Symbio, our diverse backgrounds and unique experiences allow us to continue to innovate and create the brands, networks and technologies to power the future of global communications.

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