IT Infrastructure Manager Apac

**_About Us_**

Lindt has a rich and diverse culture, which embraces change, whilst respecting our history. Understanding that every one of our employees has excellence within them, we create a unique environment where our employees have the confidence to take risks and are encouraged to challenge the status quo to build the Lindt brand for future generations to enjoy.

With over 500 employees’, we encourage our people to recognise opportunities and generate innovative and creative ideas, while building strong relationships with consumers, customers and within to Enchant the World with Chocolate.

**_ About the Role_**

We are seeking a highly skilled and motivated IT Infrastructure Manager to join our team at Lindt Australia.

The IT Infrastructure Manager ensures the effective delivery and ongoing operation of IT infrastructure services to support business functions. This role is responsible for managing the provision, operation, and maintenance of core infrastructure systems—including network, servers, storage, and telephony.

It is accountable for delivering IT infrastructure services such as server and network provisioning, daily incident and problem management, cybersecurity policy implementation, and backup and disaster recovery services.

The holder of this role will champion the transition and adoption of cloud infrastructure technology in the organisation.

**What you will bring**

**Skills & Knowledge**:

- Intimate knowledge of leading IT service delivery practices, procedures, and quality standards.
- Deep knowledge of Microsoft server management (HyperV)
- Deep understanding of network design, implementation, and management (. firewalls, switch, router, SD-WAN, LAN, VLANs, VPN, VOIP).
- Solid working knowledge of current IT technologies across a wide variety of technical disciplines.
- Hands-on experience with cloud platforms.
- Strong organizational, project, and time management skills.
- Proven ability to effectively prioritize and execute tasks in a high-pressure environment.
- Persuasive, encouraging, and diplomatic, with strong conflict resolution skills.

**Experience**:

- 3-5+ years of proven experience in a similar role for a medium-sized business or local subsidiary of a European multinational company with retail operations.
- Managing, implementing, and supporting hybrid infrastructure, including servers (Hyper-V), networking equipment, data storage, backup solutions, VOIP/telephony, UPS.
- Demonstrated experience in Azure AD, Microsoft Teams, O365, SharePoint, Outlook.
- Designing and implementing cloud migration and operations.
- Established leadership and organizational skills.
- Proven ability to manage vendors.

**Education / Qualifications**:

- Tertiary qualified in IT or related field (Desirable).
- Microsoft Azure certified (Administrator, Solutions Architect, Security or related) (Desirable).
- CCNA/CCNP or equivalent (Desirable).
- ITIL qualified to minimum and current foundation level (Desirable).
- Project Management certified (PMP / PRINCE2) (Desirable).
- CISSP / CyberEssentials (Desirable)
- VMware Certified Professional (VCP) (Desirable)

**Personal Attributes / Characteristics**:

- Demonstrates effective communication and influencing skills.
- Strong customer service ethic to exceed internal and external customer expectations.
- Positively motivated to make a difference, embracing change and taking ownership of initiatives.
- Operates with clear priorities, effectively adjusting to opportunities and obstacles.
- Demonstrates urgency and focus on achieving quality results.
- Applies sound analytical decision-making, using logical and rational approaches to solve complex problems.
- Commits to continuous personal learning and development.
- Experience in providing remote consulting and support work in an IT regional shared services set-up.
- Must be willing to have flexible working hours for meetings outside of normal business hours with overseas stakeholders.
- Flexibility to travel within Australia and to APAC Region where required.
- Australian citizen or Permanent Resident

**_What we can offer you_**
- An emphasis on a positive environment, allowing career and personal growth, celebrating your achievements and recognising your successes
- An engaging and creative workplace full of passionate individuals that embraces diversity and thinking differently
- Hybrid working environment - 3 days in office, 2 days working from home
- A priority on maintaining a healthy work/life balance
- A paid day off on your birthday

**_ Are you ready to Enchant the World with Chocolate? _**We’d love to get to know you