Student Experience Advisor

2 weeks ago

Melbourne, Australia EDU Corporate Services Pty Limited Full time

**About EDU**

EDU is an ASX-listed provider of tertiary education, specialising in Health and Community Services. We foster meaningful careers through high-quality education across our campuses in Sydney, Melbourne, Brisbane and Adelaide:
**Australian Learning Group (ALG)**: VET provider for international students. Learn more about ALG.
**Ikon Institute of Australia (Ikon)**: HE provider for domestic and international students. Learn more about Ikon.

**About the Role**

We are seeking a **Student Experience Advisor** to join our team and provide expert guidance and support to our students. This pivotal role will focus on delivering exceptional non-academic support, helping students navigate EDU's systems and processes, both in-person on campus and online. As the first point of contact for non-academic student inquiries, you will play a key role in enhancing the student experience.

This position will be based at our **Melbourne campus.**

**Key Responsibilities**:

- Student Experience:_
- Serve as the single point of contact for all non-academic student inquiries.
- Resolve student queries through effective case management and maintain accurate records.
- Assist with tuition fee processing and issue student cards and official documentation.
- Support student communications, including scheduled and ad-hoc messages.
- Actively contribute to the achievement of EDU retention and revenue targets, identifying opportunities to improve processes and student experience.
- Campus Operations:_
- Ensure campus facilities and equipment are maintained and conducive to a quality learning environment.
- Participate in the creation of campus rosters for reception and onsite events.
- Maintain classroom setups and ensure compliance with approved capacity.
- Assist with fire warden and first aid duties.

**Education, Experience, and Skills**:

- Minimum of one (12 Months) year of experience in student services.
- A Diploma qualification or higher is preferred.
- Experience with student management systems and CRM tools (Zendesk preferred) is advantageous.
- Knowledge of the Higher Education Standards Framework (Threshold Standards 2021) and/or National Code of Practice for Providers of Education and Training to Overseas Students 2018.
- Strong oral and written communication skills, with the ability to engage diverse student and staff groups.
- Excellent organisational skills, with the ability to multi-task and work under pressure.
- Positive, creative mindset with a commitment to improving the student experience.

**Why Join Us?**
- Paid birthday leave
- Individual training budget for professional development
- Reward and recognition programs
- Breakfast supplies on campus
- Year-round engagement events
- Novated leasing options
- Everyday benefits and savings via Flare app
- Fun and diverse working environment
- CBD location with easy access to public transport

**Diversity & Inclusion**

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