
Student Experience Advisor
1 week ago
**About EDU**
EDU is an ASX-listed provider of tertiary education, specialising in Health and Community Services. We foster meaningful careers through high-quality education across our campuses in Sydney, Melbourne, Brisbane and Adelaide:
**Australian Learning Group (ALG)**: VET provider for international students. Learn more about ALG.
**Ikon Institute of Australia (Ikon)**: HE provider for domestic and international students. Learn more about Ikon.
**About the Role**
We are seeking a **Student Experience Advisor** to join our team and provide expert guidance and support to our students. This pivotal role will focus on delivering exceptional non-academic support, helping students navigate EDU's systems and processes, both in-person on campus and online. As the first point of contact for non-academic student inquiries, you will play a key role in enhancing the student experience.
This position will be based at our **Melbourne campus.**
**Key Responsibilities**:
- Student Experience:_
- Serve as the single point of contact for all non-academic student inquiries.
- Resolve student queries through effective case management and maintain accurate records.
- Assist with tuition fee processing and issue student cards and official documentation.
- Support student communications, including scheduled and ad-hoc messages.
- Actively contribute to the achievement of EDU retention and revenue targets, identifying opportunities to improve processes and student experience.
- Campus Operations:_
- Ensure campus facilities and equipment are maintained and conducive to a quality learning environment.
- Participate in the creation of campus rosters for reception and onsite events.
- Maintain classroom setups and ensure compliance with approved capacity.
- Assist with fire warden and first aid duties.
**Education, Experience, and Skills**:
- Minimum of one (12 Months) year of experience in student services.
- A Diploma qualification or higher is preferred.
- Experience with student management systems and CRM tools (Zendesk preferred) is advantageous.
- Knowledge of the Higher Education Standards Framework (Threshold Standards 2021) and/or National Code of Practice for Providers of Education and Training to Overseas Students 2018.
- Strong oral and written communication skills, with the ability to engage diverse student and staff groups.
- Excellent organisational skills, with the ability to multi-task and work under pressure.
- Positive, creative mindset with a commitment to improving the student experience.
**Why Join Us?**
- Paid birthday leave
- Individual training budget for professional development
- Reward and recognition programs
- Breakfast supplies on campus
- Year-round engagement events
- Novated leasing options
- Everyday benefits and savings via Flare app
- Fun and diverse working environment
- CBD location with easy access to public transport
**Diversity & Inclusion**
**Next Steps
-
Student Experience Advisors
1 week ago
Melbourne, Victoria, Australia beBeeCustomerSupport Full time $80,000 - $110,000Transform the student experience as a Student Success Advisor, providing seamless support from onboarding to program completion.Key Responsibilities:Foster strong relationships with students, delivering exceptional support throughout their online studiesWelcome and onboard new students, ensuring a smooth transition into online academic studyMaintain...
-
Student Experience Advisor
5 days ago
Melbourne, Australia ALG Full time**About Australian Learning Group (ALG)** ALG is a registered training organisation that has been offering high-quality vocational education and training in the fields of Health and Community Services for over 15 years. **About the role** We are currently seeking a **Student Experience Advisor** to join our **Melbourne **team. The role will play an...
-
Student Experience Advisor
2 weeks ago
Melbourne, Victoria, Australia Edu Corporate Services Pty Limited Full time**About EDU**:EDU is an ASX-listed company focused on delivering quality education in the Health and Community Services sectors. We empower individuals towards meaningful careers through our two key businesses:- ** Australian Learning Group (ALG)** - VET provider for international students. Learn more about ALG.- ** Ikon Institute of Australia (Ikon)** - HE...
-
Student Experience Advisor
2 weeks ago
Melbourne, Victoria, Australia Edu Corporate Services Pty Limited Full time**About EDU**EDU is an ASX-listed provider of tertiary education, specialising in Health and Community Services. We foster meaningful careers through high-quality education across our campuses in Sydney, Melbourne, Brisbane and Adelaide:**Australian Learning Group (ALG)**: VET provider for international students. Learn more about ALG.**Ikon Institute of...
-
Student Experience Advisor
1 week ago
Melbourne, Australia Ikon Full time**About us**: Ikon Institute of Australia is a unique private higher education provider in Creative therapies, Counselling, Psychotherapy, and Early Childhood Education with campuses around the country. **About the Role** Supporting the Senior Student Experience Advisor. This is a part time and an entry-level role if you are looking to develop your career...
-
Student Experience Advisor
1 week ago
Melbourne, Victoria, Australia Ikon Full time**About us**:Ikon Institute of Australia is a unique private higher education provider in Creative therapies, Counselling, Psychotherapy, and Early Childhood Education with campuses around the country.**About the Role**Supporting the Senior Student Experience Advisor. This is a part time and an entry-level role if you are looking to develop your career in a...
-
Student Advisor
2 weeks ago
Melbourne, Australia ILSC Education Group Full time**Title: Student Advisor, ILSC & Greystone College Melbourne (Full time Fixed Term)** **Start date: Immediate** **End date: December 2026** **Report to: Student Advisor Manager, Melbourne ILSC & Greystone College Melbourne, part of the ILSC Education Group, is a private college located in the heart of CBD. We provide English language training as well as and...
-
Student Advisor
2 weeks ago
Melbourne, Victoria, Australia Ilsc Education Group Full time**Title: Student Advisor, ILSC & Greystone College Melbourne (Full time Fixed Term)****Start date: Immediate****End date: December 2026****Report to: Student Advisor Manager, MelbourneILSC & Greystone College Melbourne, part of the ILSC Education Group, is a private college located in the heart of CBD. We provide English language training as well as and...
-
Student Experience Advisor
5 days ago
Melbourne, Australia EDU Corporate Services Pty Limited Full time**About EDU**: EDU is an ASX-listed company focused on delivering quality education in the Health and Community Services sectors. We empower individuals towards meaningful careers through our two key businesses: - ** Australian Learning Group (ALG)** - VET provider for international students. Learn more about ALG. - ** Ikon Institute of Australia (Ikon)** -...
-
Student Advisor
2 weeks ago
Melbourne, Australia RMIT University Full timeOverview: - Student Advisor- Full-time, Continuing position- Salary Level HEW 5 + 17% Superannuation- Based at the Melbourne CBD campus or Melbourne Bundoora campus (with cross campus attendance from time to time), and hybrid ways of working About the role The Student Advisor as a member of the STEM College student advice team provides a high-volume,...