Call Centre

Commercial Credit Services Group is a professional debt collection agency that provides debt recovery services across Australia and New Zealand, we have multiple opportunities available in our call centre located in Blacktown NSW (Western Suburbs).

**We are seeking, motivated, friendly, and positive applicants who can commit too**:

- At least 12-18 months+ in this role
- At least 3 shifts per week (Monday to Friday)
- Available to work 20+ Hours Per Week within our office hours of Monday to Friday 7:30 am - 5:00 pm
- The above regardless of other pressures e.g., University exams and high workload.
- Roles are initially Casual based, but opportunity to move into permanent Full & Part Time roles are available for high achieving consultants.

**To thrive in this role**:

- You love helping people.
- You deal well with Pressure.
- You have a calm nature.
- You understand Debt Collection is not your everyday call centre role. This role requires quick decision-making skills, ability to think on your feet and the ability to handle emotional scenarios.
- You have ability to deal with stressful situations.
- You have a positive mindset.
- You are empathetic and caring.
- You want a role where you need to use your brain.
- You have a bubbly engaging personality.
- You want a role that is going to provide you long term skills and experience that can be adapted into any role or for personal benefit

**Benefits of the Role**:

- Ability to work around your busy lifestyle
- Great hourly rate & increased rate for evening shifts.
- Job keeps going despite Covid Lock downs
- Secured Role - consistent shifts - hourly rate
- Chance to grow and enhance your skills and abilities.
- Leadership opportunities
- Workplace that values its employees and knows without them we cannot be successful.
- Free Food
- Awards & Prizes for outstanding work.
- Provide a Cover Letter addressing how your skills and experience will allow you to thrive in this role.
- Provide an Updated Resume
- Detail your availability in line with our operating hours of: Monday to Friday 8:00am - 5:00pm

**Job Type**: Casual

**Salary**: $25.00 - $33.00 per hour

Schedule:

- Afternoon shift
- Day shift
- Flexible hours
- No weekends

Application Question(s):

- When can you start?
- How many hours per week, do you wish to work?
- How many days per week, do you wish to work?
- This role is based in our Blacktown office, Western suburbs of Sydney, does that work for you? (Note this is not at home role, it is only from home in emergency situations e.g., Govt. regulations insisting staff to work from home)
- Do you have any planned Holidays or dates you will be unavailable?
- How long do you see yourself working with Commercial Credit Services?
- Are you currently Working, if yes, what is the role and why do you plan on moving?
- Do you speak any other Languages fluently - if so, what?
- Why have you applied for this role?
- Can you commit to at least 18 months with Commercial Credit Services?
- Can you commit to at least 20 hours per week?
- Can you commit to at least 3 shifts each week between 7:30 am - 5:00pm Monday to Friday ?
- To work with us you need to have received the required number of COVID-19 vaccination doses for our industry (or a valid medical exemption). Before starting you will need to provide proof of this. Do you agree to share this information when asked?"
- 15) Do you have a PC - if yes?

a. Is it Windows or Apple Operating System?
b. Is it a desktop or Laptop?
c. Do you have a headset & microphone for your PC?
d. What type of internet service do you have e.g., NBN or Cable?
e. Do you have external monitor if YES - how many?
f. Do you have external keyboard & Mouse if you are using a laptop?
g. Does your PC have a camera (For interview & Training purposes)?
Note: This role is based in our Mulgrave office, but at times you will require access at home to a PC, reliable internet and workspace as work from home will be required when Covid-19 impacts our ability to work from the office. But the role is scheduled to be from the office, and not a work from home.