Customer Services Consultant

9 hours ago

Merrimac, Australia Bupa Full time

Are you looking for a rewarding role where you can utilise your extensive business administration experience with a fun and Welcoming team?

**The Opportunity**

Exciting opportunity for a dynamic, experienced business administrator to partner with our General Manager as part of the care home leadership team at our Merrimac Care Home. Your role known across Bupa as the _Customer Service Consultant_, is crucial to the success of the operation of the home. Supporting the employee experience you will work across the following functions; rostering and pay, training/compliance and Human Resources.

Some of your duties will include;
- _ Supporting Recruitment Activities_
- _ Admissions / Rosters_
- _ Payroll support_
- _ Shared reception duties as the face of the care home_

**About You**
- Minimum of a Cert III in Business Administration or equivalent experience
- Previous experience gained in a similar admin/customer service role
- Patience - working in a care home is fun and rewarding, we truly love our residents, but it also requires calm and patience, and a sunny disposition
- You might be speaking to a worried family, or a confused resident, and although you can’t always provide answers, you can reassure and follow up
- Intermediate to advanced skills across the MS Office Suite
- Highly developed organisation and time management skills - prioritisation and self-direction is key in this role
- Knowledge of Kronos/payroll systems/admin requirements in the Aged, Health Care or regulated industry is advantageous

**What’s in it for you?**
- We set you up for success from the get go with our dedicated Induction program
- Supportive, collaborative, and caring team culture
- Continual learning and development opportunities
- Discounts on Bupa Products - insurances, optical, dental
- Exciting benefits on offer from our Bupa Partners
- Internal transfers across our care homes

**How to Apply**

Bupa Villages and Aged Care is a NDIS approved provider. As part of the NDIS scheme, employees working within a NDIS facility, in a risk assessed role, must have a completed NDIS check. This is part of compliance and needs to be completed prior to commencement - successful applicants will have this cost reimbursed upon commencement.

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