Advisor Social Media

At Ambulance Victoria (AV), we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. It is our promise to every patient and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to Victorians, you join a team dedicated to bringing our vision of 'outstanding emergency health care every time' to life.

We are seeking an Advisor Social Media to provide exceptional social media expertise within our External Affairs department. This ongoing full-time position is located in Doncaster, with hybrid working arrangements available.

**About the role**

If you're ready to take on a challenging and rewarding social media position with an organisation that makes a real difference to the lives of Victorians every day, this could be the job for you.

Reporting to the Manager Content and Social Media, the Advisor Social Media will work within a high-performing and supportive team to deliver social media plans, content and campaigns for AV's social media channels. You will also work collaboratively with the media team and other internal and external stakeholders and teams to ensure content is relevant, engages with online audiences and is aligned with AV's strategic objectives.

The responsibilities of this position include, but are not limited to:

- Proactively plan and produce innovative and engaging social media content (including videos) for a range of social media platforms including Facebook, X, Instagram, YouTube and LinkedIn
- Schedule and publish social media ensuring best practice and a mobile-first approach
- Manage social media issues to mitigate risk, ensuring social media content aligns with AV's approved policy positions, messaging and priorities
- Monitor, moderate and respond to the online community with sound judgement and expertise ensuring channels reduce risk to AV, adhere to best practice and enhance user experience
- Partner with the business to deliver engaging social media content which best showcases AV's work, assists in building and maintaining positive relationships with key stakeholders, and enhances and protects our reputation
- Work in collaboration with the wider Strategy and Engagement division to integrate social media activity with planning and delivery of best practice communication and engagement
- Develop and maintain strong, meaningful, and productive relationships with internal and external stakeholders

**About you**

To be considered for this position you will possess:

- Completion of a degree or relevant industry certification with subsequent appropriate experience, or an equivalent combination of training and relevant experience
- Experience in successfully managing online communities and social media activities that have delivered solid results.
- Experience in using story-telling and narrative to promote key messages and engage audiences through the production of compelling content.
- Experience in using social media to effectively engage audiences and knowledge of analytics functions to provide reports, evaluations and commentary on the effectiveness of social media activity.
- Excellent written, oral, publishing and interpersonal communication skills with a passion for delivering creative and impactful work to key audiences.
- Flexibility to effectively cope with day-to-day work changes, shifting priorities and periods of uncertainty.
- The ability to think creatively to proactively produce high quality, engaging content for social media channels and audiences under tight deadlines, and a willingness to work in a fast-paced and dynamic environment with the capacity to make sound decisions under pressure.
- Sound judgement and ethical behaviour in making and influencing quality decisions and developing innovative solutions.

**Working at AV**

As a valued member of AV, you will enjoy a professional working environment that recognises the importance of work/life balance. We offer salary packaging options, generous personal leave entitlements, accrued days off for full-time roles, and other benefits including free on-site parking.

We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community. If you are ready to be an integral part in bringing our values of **Care, Accountability, Respect**and** Excellence** to life at AV, we want to hear from you

**Important information**

Successful applicants will need to be willing to complete pre-employment screening including references, misconduct and Police Checks.

This position is classified **AV3** under the Ambulance Victoria (Management and Administrative Staff) Enterprise Agreement 2021.

**How to apply**
- Cover letter outlining your experience and interest in the position
- Current resume
- Separate document addressing the key selection